GO RENTALS

Call Center Director

Show

Call Center Director — Luxury Automotive Rental

GO Rentals | Driven to Exceed
Palm Springs, CA or Newport Beach, CA (On-site) · Full-Time · Leadership
$175,000.00 -$225,000.00 Plus performance bonus!

Where 5-star service starts with our people

At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide — the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide.

That promise lives or dies at first contact — and that's where you come in.

We're looking for a **Call Center Director** to take full ownership of our reservation teams and reimagine what a contact center can be for a luxury brand. This isn't about managing call queues. It's about architecting the moment a guest decides to choose GO Rentals, and making sure that moment is unmistakably five-star.

Why this role is different

Most contact-center leaders inherit a playbook. You'll write ours. This is a high-impact, high-visibility role with a clear mandate: stabilize and scale our reservation operations, then build a standardized, data-driven, AI-enabled model that becomes the gold standard across the organization. You'll have the autonomy to make the judgment calls and the executive support to back them.

If you're energized by the idea of turning inbound demand into loyal guests — and building the operating model that empowers a team to do it consistently, at scale, with genuine warmth — keep reading.

What you'll do

  • Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
  • Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
  • Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework — workflows, technology, QA, and metrics — that scales across the company.
  • Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
  • Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
  • Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.

Be part of something extraordinary.Why GO Rentals

Join the **only Forbes Travel Guide–recognized** Official Elite Rental Car Company — a brand synonymous with luxury and white-glove service.
A founder's-mandate role with real ownership, executive visibility, and the freedom to build.
A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture.
Competitive base salary, performance bonus, and a comprehensive benefits package.

Ready to drive the standard?

If you're a contact-center leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. **Apply today** and help us make every first impression a five-star one.

Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

Full-Time Employee Company Benefits

  • Medical
  • Dental-Low and Vision are paid 100% by the employer
  • $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
  • Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
  • Employee Assistance Program
  • Pharmacy Discount Programs through CVS & Good RX
  • Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
  • 401(k) Retirement Program
  • 2 Weeks of accrued Vacation with a cash-out program after 1st year
  • Generous Sick and Safe accrued time off program
  • Paid Holidays
  • Paid Birthday off
  • Cell Phone Pay of $40.00 a Month for hourly employees
  • $1,000.00 Referral Bonus Program for hourly employees
  • Employee Discounts for Auto Rentals (Friends & Family)
  • Employee Wholesale Auto Purchase Program
  • Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
  • Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.