Call Centre Agent [East]

Location: East

Working Hours: 5.5 work week

Mon - Fri: 8.30am - 5pm

Sat: 8.30am - 12.30pm

We are looking for a professional and customer-focused Call Centre Agent to manage inbound and outbound enquiries while providing accurate information and support to stakeholders. The ideal candidate is calm under pressure, detail-oriented, and able to handle sensitive situations with professionalism.

Key Responsibilities

• Handle inbound and outbound calls relating to appointments, visit arrangements, policies, and general enquiries
• Provide accurate information in accordance with company guidelines and operational procedures
• Assist callers with scheduling, document verification, and follow-up coordination
• Escalate complex or sensitive matters to the appropriate departments when required
• Maintain accurate records and update case information in the system
• Manage feedback, complaints, and appeals professionally and empathetically
• Ensure strict confidentiality of customer and organisational information
• Support administrative duties including data entry and report preparation
• Verify caller identity before releasing controlled or sensitive information
• Meet service standards and performance KPIs

Requirements

• Minimum GCE ‘N’ Level or equivalent qualification
• Prior experience in a call centre or customer service environment is an advantage
• Proficient in Microsoft Office applications
• Able to communicate effectively in multiple languages
• Strong verbal communication and interpersonal skills
• Able to remain calm and professional in high-pressure situations
• Customer-oriented with strong problem-solving abilities

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]