Call Centre Agent (Senior Associate) - Travel (GDS Expert)
Are you passionate about travel and enjoy helping corporate clients plan seamless journeys? We’re looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.
If you thrive in a fast-paced environment and enjoy creating seamless travel experiences, this could be your next big adventure.
What You’ll Be Doing:
- Must be willing to work in a 24/7 environment, including weekends and rotational shifts.
- Demonstrate an excellent command of the English language, both written and verbal.
- Deliver a high-quality customer experience, ensuring strong customer satisfaction (CSAT) scores.
- Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.
- Act as a travel consultant, assisting international customers using GDS systems (e.g., Amadeus, Sabre, Galileo) is essential.
- Manage financial transactions, including processing payments securely in line with verification and compliance policies.
- Provide tailored travel recommendations and solutions, while adhering to multiple process and client requirements.
- Handle customer inquiries related to booking changes, cancellations, and other travel modifications efficiently.
- Maintain strong knowledge of travel products and basic geography to support accurate booking and advisory services.
- Proactively report potential security concerns or client complaints to management.
- Effectively resolve customer complaints and issues with a customer-first approach.
- Offer consultative assistance, ensuring customers receive the most suitable travel options.
- Adhere to timelines, schedules, and service-level agreements (SLAs) at all times.
What You Bring to the Role:
- A fluent English communicator (spoken & written)
- Someone who thrives in a 24/7, always-on environment (including weekends & shifts)
- A customer-first mindset with strong attention to detail
- Ability to read between the lines and understand customer needs
- A solution-driven problem solver who enjoys making people happy
- Passion for travel and creating unforgettable journeys
What Makes the Role Exciting:
- Career growth opportunities
- Training and development support
- Exposure to international clients & systems
- Fast-paced, fun team culture
- Grade 12 / Matric certificate
- Amadeus certified
- A mimimum of 12 months GDS experience is essential
- A minimum of 2 years international contact centre experience is required
- Strong command of written and spoken English is essential
- Must have a clear credit and criminal record
- Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
- Be part of a team that keeps things running, even on South African public holidays
- Our operating sites are based in Century City