Care Coordination Executive

HomeCare / House Call Service

About the Role

We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations — requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.

Key Responsibilities

Clinical Triage & Case Intake

• Perform initial triage of incoming cases (calls, WhatsApp, referrals)

• Assess urgency and recommend appropriate care pathway.

• Ask structured questions to evaluate patient condition and risk

Operations, Scheduling & Dispatch

• Manage doctor schedules and coordinate house call routing

• Prioritise cases based on urgency, location, and availability

• Provide accurate ETA updates to patients and manage expectations

• Handle last-minute changes and urgent requests

Client & Family Communication

• Act as the main point of contact for patients and families

• Communicate clearly on care options, timelines, and service scope

• Handle enquiries, feedback, and service issues professionally

Care Coordination & Case Management

• Coordinate cases from intake through to service completion

• Ensure doctors receive accurate and complete case information

• Monitor case progress and support continuity of care

Caregiver Coordination (Future Scope)

• Support matching of caregivers to client needs

• Assist with scheduling and coordination of caregiving services

• Liaise with caregivers on care plans and assignments

Documentation & Compliance

• Maintain accurate records of triage decisions, advice, and scheduling

• Ensure proper documentation for operational and clinical tracking

Requirements

• Diploma or Degree in Nursing (preferred) or Paramedic or relevant healthcare management field

• Prior experience in clinic operations, home care, telemedicine, or care coordination is an advantage

Core Competencies

• Strong judgment and ability to perform basic clinical triage

• Excellent time management and scheduling skills

• Able to work independently and make decisions in a fast-paced environment

• Quick thinker with good problem-solving ability

• Calm under pressure and able to handle urgent situations

• Strong team player with ability to work cross-functionally with doctors, operations, and other departments.

Communication Skills

• Clear, confident, and empathetic communication

• Able to guide patients and families on appropriate care options.

Personal Attributes

• Resourceful, proactive, and hands-on

• Strong sense of responsibility and accountability

• Comfortable managing multiple cases simultaneously

Why Join Us

• Be part of a growing HomeCare and medical house call service

• Meaningful work supporting patients in the community

• Dynamic role with real impact on patient outcomes

• Opportunity to grow into senior care coordination or operations roles

Working Hours

• Shift-based / flexible hours (may include weekends or after-hours support)

Location

• Singapore

We regret that only shortlisted candidates will be notified