Job Description:

Salary: $62-65,000/year

This position serves Leon, Wakulla, Gadsden and Jefferson Counties and requires some travel.

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff.

Essential Functions:

• Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are met

• Assist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements as needed to ensure the organization is meeting its goals as negotiated with the State

• Strong community awareness of Leon, Wakulla, and Gadsden counties

• Travel between all Career Centers as necessary

• Ensure and provide person-first services and guidance to all customers who enter the Career Centers

• Provide mentorship to staff and model positive communication techniques to resolve customer issues and barriers

• Ensure staff is cross-trained on eligibility for all programs

• Demonstrate, maintain, and communicate programmatic policies and procedures

• Prepare statistical monitoring and other reports pertaining to intake and assessment

• Participate in staff development training

• Oversee relevant data collection in Employ Florida

• Facilitate functional team meetings to ensure timely dissemination of information and effective use of program resources.

• Assist with recruitment and outreach to market programs and CareerSource services

• Seek training and information on new and innovative programs that could have a positive effect on CareerSource operations

• Other opportunities as available

Education and Experience Requirements:

• Preferred experience in business, sales, training, or management

• Must have experience in team-oriented environment

• Experience with WIOA, TANF, and SNAP services

• Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred

• Ability to converse with a wide range of professionals and demonstrate a positive attitude

• Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)

• Proficient in Microsoft Office applications

• Valid driver’s license

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.