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pslogistics

Carrier Services Representative

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The Carrier Services Representative is responsible for managing the carrier setup, maintenance and assigning process in TMS. This role serves as a key liaison between carriers and internal operations teams to support successful load execution and customer satisfaction.

Key Responsibilities

  • Manage carrier setup, onboarding, and maintenance within the Transportation Management System (TMS).
  • Verify carrier compliance including insurance, safety ratings, contracts, and regulatory documentation.
  • Serve as liaison between carriers and internal operations teams to support successful load execution.
  • Proactively identify and resolve service issues to ensure customer satisfaction.
  • Maintain accurate and up-to-date records in TMS and internal systems while ensuring adherence to company policies and FMCSA regulations.

Work Environment

  • Fast-paced, deadline-driven logistics environment
  • Primarily office-based
  • Frequent phone and email communication with carriers and internal teams
  • Performance-driven atmosphere requiring multitasking and attention to detail

Education

  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred

Experience

  • 1–3 years of experience in logistics, freight brokerage, or transportation preferred but not required
  • Working knowledge of FMCSA regulations and carrier compliance requirements preferred
  • Proficiency in Transportation Management Systems (TMS)
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Strong multitasking, problem-solving, and decision-making skills

Personality Traits

  • Strong attention to detail
  • Accountability and follow-through
  • Team-focused mindset
  • Strong time management and organizational skills
  • Effective communicator with a proactive approach

Pay/Benefits/Perks

  • $22/hr
  • Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
  • Medical, Dental, Vision, Life Insurance, Disability
  • Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.