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APBA TG HUMAN RESOURCE PTE. LTD.

Case Administration Officer (Social Service) - JL

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Case Administration Officer (Social Service Sector)

Location: Singapore
Contract Duration: Up to 12 months
Industry: Government / Social Service

About the Role

Be part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions.

This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector.

Key Responsibilities

  • Provide administrative and operational support for case management activities

  • Process applications, verify supporting documents, and update records in internal systems

  • Coordinate appointments, referrals, follow-ups, and scheduling matters

  • Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner

  • Prepare reports, correspondence, case documentation, and related records

  • Support officers with client follow-ups and tracking of case documentation

  • Assist with procurement coordination, inventory tracking, and general operations support

  • Accompany officers for outreach activities or home visits when required

  • Perform general administrative duties and support any ad-hoc tasks assigned

Requirements

  • Minimum Diploma qualification or equivalent

  • Prior experience in administration, customer service, coordination, or case-related support will be an advantage

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  • Strong communication and interpersonal skills

  • Organised, meticulous, and able to handle confidential information responsibly

  • Comfortable with administrative systems and data entry tasks

  • Able to work independently as well as in a team setting

  • Candidates who can start immediately or on short notice will be preferred

Preferred Attributes

  • Strong interest in social service and community-focused work

  • Empathetic, patient, and service-oriented mindset

  • Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment

Why This Role

  • Opportunity to work within the Government and Social Service sector

  • Meaningful exposure to community support initiatives

  • Structured and supportive working environment

  • Hands-on experience in case coordination and administrative operations

  • Convenient location with good public transport accessibility

Only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License No: 14C7275