Case Manager-SSVF (83180)

POSITION: Case Manager, Supportive Services for Veteran Families (SSVF)

PROGRAM/LOCATION: Santa Clara County

SHIFT: Day, Mon-Fri

SUPERVISOR: Program Manager

STATUS: Regular, Full-time/ Non-Exempt

COMPENSATION: $32.20 Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW:

The Case Manager is responsible for supporting program participants in developing housing stability plans and addressing barriers to housing. To this end, the Case Manager participates in our collective effort to end and prevent homelessness.

The Case Manager – Housing Stabilization is passionate about serving others and sees themself in a helping profession long term. They are pro- active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and the broader community. HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS:

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Services (70%)

• Provide case management and other direct services to clients throughout Santa Clara County.
• Deliver community-based case management services tailored to each client’s needs.
• Coordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.
• Collaborate with community partners to ensure access to support services for clients.
• Participate in property management meetings as needed to address client issues and needs.
• Utilize supervision effectively, maintaining open communication, and providing updates on clients across sites.
• Properly report any suspected cases of abuse.
• Support clients in developing and implementing individualized case management action plans, helping them achieve their goals.
• Assist in facilitating life skills workshops when present at program sites.
• Meet with program participants at a frequency determined by their needs, coordinating visits across sites.
• Provide appropriate referrals to other community services.
• Assist clients with transportation to critical appointments using the company vehicle, as assigned.

Documentation (20%)

• Maintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.
• Document all case management activities and progress notes in HMIS within three business days.
• Maintain all other case file paperwork and documentation.
• Complete and submit incident reports and behavior contracts as needed.
• Conduct ongoing re-assessment of client needs and document updates in HMIS.

General (10%)

• Attend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.
• Assist with other duties as assigned, including coverage across multiple program sites.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct at all times

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.