Case Manager - Success Coach

SUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following tasks will be performed with guidance from the designated Coordinator, other duties may be assigned:

Conduct case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities as required by designated program.
Provide support services to enhance program participants successes such as community referrals, sending employment opportunities and job retention coaching.
Create Individualized Career and Financial Plan (ICFP) based on goals, barriers and other obstacles identified by the Success Coach, program participant, and potential partnering agencies.
Conduct in-person or virtual job readiness, soft-skills, financial literacy and/or computer classes/trainings to help upgrade program participants’ skills and/or achieve employment.
Administer and collect program and class evaluation surveys and feedback forms from program participants and other stakeholders.
Provide meaning coaching opportunities to help program participants with problem solving skills, life-skills, setting priorities and identifying values.
Maintain an encouraging, positive and respect learning environment while providing exceptional customer services to program participants, partnering agencies and other stakeholders.
Meet regularly (in-person or virtually) with participants to assess program progress, provide supports and constant encouragement.

Input all participant documentation, program/training progress, activities and case notes into Goodwill’s participant tracking database or designated spreadsheets.
Ensure all participant files are adequately maintained and all records are kept confidential.
Provide documented monthly participant successes/stories to Mission Services Director.
Ensure adequate materials, supplies and equipment are available to support the professional delivery of all program activities, classes and participant needs.
Other duties as assigned by the designated Coordinator or Mission Services Director.

LEADERSHIP COMPETENCIES:

Leadership Competency	Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect	Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity	Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation	Serves as principal liaison to manage change.
Interpersonal Skills	Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others	Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion	Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service	Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service	Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen	Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability	Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.