Case Manager

Ta’n Etli-tpi’tmk Position: Case Manager

Purpose:

1. To collaborate with Social Development Administrators to develop case plans for social clients and their families.
2. To work directly with clients and their families to create a case plan which enables the individual and family to meet their goals and aspirations.
3. To work directly with the individual and family to improve living conditions and to promote self-reliance.

Key Responsibilities

Mi’kmaq Social Governance Application

• Reviews client/family application in collaboration with the SDA.
• Ensures application is complete in collaboration with the SDA.
• Collaborates with SDA to develop client/family budget based on approved rates.

Case Management

• Arranges meeting with clients to review application and goals.
• Develops case plan in collaboration with the client.
• Arranges meeting schedule with client to co-manage the case plan.
• Updates the case management plan in the MSGA system quarterly or as required and reviews the client case file with the SDA.
• Monitors client progress and provides support to client case plan goals.

Reporting

• Develops and submits timely, accurate, and comprehensive reports on client progress, program outcomes, and case management activities into the MSGA system.
• Reports on qualitative and quantitative data to provide a comprehensive picture of client progress and program effectiveness.
• Collects client success stories and testimonials to showcase the Case Management impact.
• Complies with all reporting deadlines and requirements set by funding agencies and internal stakeholders.

Client Relations

• Develops positive working relationship with clients and their families.
• Advocates for and on behalf of the client and their families.

Mi’kmaq Enhanced Social Policy

• Understands the Mi’kmaq Enhanced Social Policy and its application requirements.
• Able to explain the policy to clients and their families and other stakeholders.
• Willing to contribute to policy changes as required from time to time.

Client Privacy and Confidentiality

• Maintains and ensures client files and matters are always treated with strict privacy and confidentiality.
• Maintains secure access to program computers used to collect applicant data and information.
• Willing to sign a privacy and confidentiality agreement as part of engagement.

Data Security

• Ensures the community social department is secure and that client paper files are held in a locked and fire- proof file cabinet.
• Ensures computer and software access codes are secure and protected.

Professional Development

• Willing to participate in professional development and training activities including updates to the MSGA software as required from time to time.
• Able to travel to attend professional development and training events.

Program and Financial Compliance

• Participates in monthly program delivery compliance reviews as required with external auditors,

Supervision

• Participates in annual employee reviews with management.
• Reports to Social Development Administrators they are assigned to work with.

Qualifications & Requirements

Education & Experience

• Post-secondary education in Social Work, Human Services, Community Studies, or a related field is preferred
• Equivalent combination of education and relevant experience in social services may be considered
• Experience working with individuals and families in a case management or support role is an asset
• Experience working within First Nation communities and/or knowledge of Mi’kmaq culture is strongly preferred

Knowledge & Skills

• Knowledge of the Mi’kmaq Enhanced Social Policy or willingness to learn
• Strong case management, assessment, and planning skills
• Ability to support clients in goal setting, budgeting, and self-sufficiency planning
• Effective communication and interpersonal skills, with the ability to build trust with clients and families
• Strong organizational and time management skills
• Ability to maintain accurate and detailed records and reports
• Proficiency in computer systems and data entry (experience with case management systems such as MSGA is an asset)

Personal Attributes

• Demonstrates compassion, empathy, and a client-centered approach
• Ability to maintain strict confidentiality and professionalism
• Strong problem-solving and conflict resolution skills
• Self-motivated with the ability to work independently and as part of a team
• Respectful of cultural values, traditions, and community dynamics

Other Requirements

• Valid driver’s license and access to reliable transportation
• Ability to travel for training and meetings as needed
• Willingness to undergo a criminal record check and sign a confidentiality agreement
• Ability to work flexible hours when required

Deadline for applications: 5:00 PM June 22, 2026