Case Worker
Permanent full-time position
Location: Dubbo, NSW 2830
Great Salary $78,189.13 Base Salary + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Find out more about us and our purpose.
Your Opportunity
At MAC River, we provide a safe and supportive residential rehabilitation service for young people aged 13–18 experiencing alcohol and other drug challenges. Through trauma-informed and culturally safe care, we support young people to build stronger futures through three months of residential support, followed by six months of aftercare in the community.
As a Case Worker, you will play a key role in supporting young people throughout their recovery journey. You will build trusting relationships, understand each young person’s individual needs, and work alongside them, their families, MAC River staff, and community services to develop and coordinate meaningful support plans.
You will help young people identify their goals, access the right supports, strengthen their skills and confidence, and prepare for a positive transition back into the community.
This role includes participation in a rotating on‑call shift roster, with some weekend shifts as part of the rotation.
Your key responsibilities will be to:
Walk alongside young people as a consistent and trusted support person throughout their recovery journey.
Build respectful, culturally safe relationships with young people, families, and community networks.
Work with young people to understand their strengths, identify their goals, and develop personalised case plans that support their wellbeing and future success.
Provide practical support, advocacy, referrals, and coordination with local services to help young people access the right supports.
Work collaboratively with MAC River staff, Aboriginal services, community organisations, and external providers to support positive outcomes for young people.
Maintain accurate case notes, reports, and records while ensuring safe, high-quality, and accountable service deliver
Requirements for success
Relevant tertiary qualifications in Community Services, Social Work, Psychology, or a related discipline, or demonstrated equivalent experience.
Ability to build genuine, respectful relationships with young people, families, and community members.
Commitment to supporting young people through their recovery journey and helping them build safe, healthy futures.
Experience supporting people with complex needs, including alcohol and other drug challenges, trauma, mental health concerns, family challenges, or housing instability.
Strong case management skills, including the ability to advocate, coordinate supports, and connect young people with the right services.
Demonstrated understanding of culturally safe practice and the importance of working respectfully alongside Aboriginal young people, families, and communities.
Current unrestricted Driver Licence.
Current First Aid & CPR Certificate (or willingness to obtain)
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via Access Pay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave.
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au
Find out more about a career with Mission Australia.
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you