Cash Consultant

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Minimum Qualification:

Secondary/High school/Matric
Field of Study: Not applicable

Experience Required:

Client Coverage
Personal and Private Banking
1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of other departments and their functions within a branch.

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Making Decisions
Managing Tasks
Producing Output
Providing Insights
Understanding People
Upholding Standards

Technical Competencies:

Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Processing
Product Knowledge (Consumer Banking)