Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

Key support for our operations team. Managing funds from beginning to end to facilitate settlement, including funds transfers and reconciliation.

Key Duties and Responsibilities

FT Culture and Values

• At FT we aim to create a high-performance culture based on collaboration, transparency and accountability. This culture is supported by our values.
• Teamwork
• We operate as a team. We are empowered, accountable and respectful of each other.
• Integrity

We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.

• Commitment

We deliver on our promises and agreements on time, every time.

• Service

We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.

Key Outcomes /Goals (How success in this role will be measured)

Essential:

• Funding received
• Payment Creations
• Processing Telegraphic Transfers including PEXA transactions
• Real time transfers
• Inbox enquiries addressed as they are received and prioritize accordingly. With any issues escalated to the Team when required.
• Manage relationships with ANZ to support achievement and quick resolution of issues.

Strengths:

• Multitask
• High attention to detail
• Work well under pressure and tight guideline
• Ability to prioritise
• Ability to correctly identify when appropriate to escalate issues.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances