Casino Beverage Supervisor
The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.
Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.
Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.
Performs assigned input work in compiling annual budgets.
Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.
Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.
Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.
Demonstrates a pleasant and enthusiastic demeanor at all times.
High School Diploma or equivalent; College Degree preferred
Minimum of five years Food & Beverage experience
Two years supervisory experience
Fluent and literate in English
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem solving skills
Good customer service skills, both internal and external
Ability to negotiate with diverse departments
Ability to implement strategic visions/plans into day-to-day operations
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
Mobility to move quickly around the property
Dexterity to use office equipment
Ability to see and hear
Ability to coordinate multiple tasks simultaneously
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.