Casual Support Worker

Support Workers (Casual) – 6 Positions

Location: Eagle Heights, Gold Coast Recovery Services Centre
Employment Type: Casual
Classification: SCHADS Award – Social and Community Services Level 3.1

Shift Availability
This role operates on a rotating roster across all shift types:

• Day: 6:24am–2:30pm or 6:54am–3:00pm
• Afternoon: 2:24pm–10:30pm
• Night: 10:24pm–6:30am

Applicants must be able to reasonably accommodate all shift types.

Why this role matters

The Salvation Army is one of Australia’s leading providers of alcohol and other drug services, offering withdrawal management, residential and non‑residential rehabilitation, and harm‑reduction programs. Our work goes beyond addressing substance use—we provide a safe, supportive environment grounded in hope, dignity, and compassion to help individuals rebuild their lives.

About the role

We are seeking committed and compassionate Casual Support Workers to join our Gold Coast Recovery Services Centre in Eagle Heights. You will provide consistent, person‑centred support within a safe and structured environment, aligned with our recovery‑oriented service model and organisational policies.

Your contribution will directly support participants throughout their stay, helping create a positive, respectful, and recovery‑focused environment.

How you will make an impact

• Build positive relationships that support participant self‑determination and engagement
• Identify and assess risks, harm minimisation, trauma informed support and communicating mitigation strategies to management
• Assist with daily operations, including light cleaning, room preparation, and transporting participants to appointments
• Maintain accurate and confidential records in line with organisational requirements
• Report risks or incidents promptly to the appropriate supervisor

What you will bring

• A relevant Certificate‑level qualification and/or demonstrated experience within AOD space
• A current First Aid Certificate
• A valid Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration