Center Discharge Specialist

Major activities and essential job functions:

• Track path results for the "rec'd date" and "providers signature.”
• Task Doctors if paths results need a signature.
• Calls the lab dept if a path report hasn't been resulted in policy outlined time frame.
• Review all patient checkouts, enter recalls, task providers team if doctor has ordered any additional test (example of labs, appts, etc.).
• Close orders (examples recalls, path req, recalls after they have been completed or reviewed, etc.)
• Assist with calling patients to move up if there are gaps in the schedules.
• Mail letters to patients if discharge papers are inadvertently left behind.
• Review PVL for changes to recall order to make sure the recalls were entered correctly after the path's came back.
• Closes old orders after reviewing for completion.
• Make patient education copies for nurses (for when they're running low) to attach to discharge paperwork.
• Place orders for toners for the machines, also calls for Maintenace on them if machines are producing codes or prints are not coming out correctly.
• Maintain office supply list order for center and front desk.

• Work colonoscopy orders for patients that have had them done and enter the "performed date.”
• Close duplicate recalls for the same type
• Close open recalls for referrals (referrals that were scheduled are still left open and when doing check - verify they were scheduled for the referral and close that recall)
• Break down charts and scan them to med records for chart entry.
• Audit records to make sure scans from medical records are entered correctly.
• Run daily schedules for center teams and providers.
• Prepare patient prep packets to include labels and consent forms,
• One week prior to appointment conduct quality assurance check on each chart for readiness - make insurance verification calls as needed.

Secondary duties:

• Back up to receptionist to receive patients during center hours.
• Check patients in by using EMR (electronic medical records system), update patient demographic information.
• Instruct patients regarding completion of forms and answer any questions, as appropriate.
• Verify insurance information, scan insurance card & verify photo ID, collect money on patient balances if needed and provide receipt.
• Notify the center when the patient is checked in.
• Prepare patient prep packets to include labels and consent forms.
• Enter the kiosk form information and scan.
• Answer and screen incoming telephone calls-page appropriate person or obtain message as warranted.
• Maintain confidentiality of personal and financial information by utilizing HIPAA guidelines and regulations
• As time allows, will assist the center with other tasks.

• Performs other miscellaneous duties as assigned by nurse manager (or designee), practice manager, or human resource manager.

Knowledge, Skills, and Abilities:

• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
• Fluent in English
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision.
• Ability to handle and resolve problems.
• Ability to organize work material and/or charts to ensure accuracy of patient records.
• Neat appearance and a professional demeanor.

Credentials and Experience:

• Must have a high school diploma or equivalent.
• Must have experience working in a medical office/environment.
• Speaks fluent English.

Special Requirements:

• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.

• Flexibility in working hours with willingness to work occasional overtime.

Physical Demands:

• Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
• Must be able to independently lift 25 pounds. (occasional)
• Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (frequent).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent)

Work Environment:

• Medical office requiring some contact with adult patients.