Center Head – Coworking
We are hiring a Center Head<\/b> to take complete ownership of our coworking center \u2014 operating it as a self\-contained business unit. This is a hands\-on, on\-ground role responsible for revenue, operations, customer experience, finance, and growth. The ideal candidate will have a strong operations background with basic finance exposure, an entrepreneurial mindset, and the ability to run the center independently as a P&L owner.
<\/div>1. Revenue & Sales (Primary KPI)
<\/div>
1. Revenue & Sales (Primary KPI)
<\/h3>- Own occupancy targets and monthly revenue for the center
<\/li> - Handle walk\-ins, conduct client tours, and deliver workspace demos
<\/li> - Convert inbound and outbound leads into paying members \u2014 individuals, startups, and team accounts
<\/li> - Manage pricing discussions, negotiations, and deal closures within defined thresholds
<\/li> - Build and maintain a healthy local sales pipeline through CRM discipline
<\/li><\/ul>2. Growth & Lead Generation
<\/h3>- Generate new leads via local outreach, cold visits, and B2B networking
<\/li> - Build partnerships with local startups, SMEs, consultants, and professional communities
<\/li> - Plan and execute events, workshops, demo days, and networking sessions
<\/li> - Drive local marketing initiatives and provide direction for social media presence
<\/li><\/ul>3. Operations & Facility Management
<\/h3>- Ensure smooth day\-to\-day functioning of the center across all touchpoints
<\/li> - Supervise housekeeping, security, and maintenance staff
<\/li> - Manage vendors \u2014 internet, electricity, HVAC, furniture, pantry, AMC contracts
<\/li> - Ensure zero downtime on critical services (WiFi, power backup, access control)
<\/li> - Maintain consistent standards of cleanliness, ambience, and infrastructure quality
<\/li><\/ul>4. Finance & Collections
<\/h3>- Manage billing, invoicing, and collections from all member accounts
<\/li> - Track operational expenses and identify cost optimization opportunities
<\/li> - Monitor center\-level P&L, contribution margin, and unit economics
<\/li> - Reconcile petty cash, vendor payments, and member dues
<\/li> - Coordinate with the central accounts team for reporting, GST inputs, and compliance
<\/li><\/ul>5. Customer Experience & Retention
<\/h3>- Own end\-to\-end onboarding for new members
<\/li> - Serve as the single point of contact for member issues, requests, and escalations
<\/li> - Build strong member relationships and drive community engagement
<\/li> - Track satisfaction, NPS, and proactively work on retention and renewals
<\/li><\/ul>6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
<\/li>
<\/li>
<\/li>
<\/li>
<\/li><\/ul>
2. Growth & Lead Generation
<\/h3>- Generate new leads via local outreach, cold visits, and B2B networking
<\/li> - Build partnerships with local startups, SMEs, consultants, and professional communities
<\/li> - Plan and execute events, workshops, demo days, and networking sessions
<\/li> - Drive local marketing initiatives and provide direction for social media presence
<\/li><\/ul>3. Operations & Facility Management
<\/h3>- Ensure smooth day\-to\-day functioning of the center across all touchpoints
<\/li> - Supervise housekeeping, security, and maintenance staff
<\/li> - Manage vendors \u2014 internet, electricity, HVAC, furniture, pantry, AMC contracts
<\/li> - Ensure zero downtime on critical services (WiFi, power backup, access control)
<\/li> - Maintain consistent standards of cleanliness, ambience, and infrastructure quality
<\/li><\/ul>4. Finance & Collections
<\/h3>- Manage billing, invoicing, and collections from all member accounts
<\/li> - Track operational expenses and identify cost optimization opportunities
<\/li> - Monitor center\-level P&L, contribution margin, and unit economics
<\/li> - Reconcile petty cash, vendor payments, and member dues
<\/li> - Coordinate with the central accounts team for reporting, GST inputs, and compliance
<\/li><\/ul>5. Customer Experience & Retention
<\/h3>- Own end\-to\-end onboarding for new members
<\/li> - Serve as the single point of contact for member issues, requests, and escalations
<\/li> - Build strong member relationships and drive community engagement
<\/li> - Track satisfaction, NPS, and proactively work on retention and renewals
<\/li><\/ul>6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
<\/li>
<\/li>
<\/li>
<\/li><\/ul>
3. Operations & Facility Management
<\/h3>- Ensure smooth day\-to\-day functioning of the center across all touchpoints
<\/li> - Supervise housekeeping, security, and maintenance staff
<\/li> - Manage vendors \u2014 internet, electricity, HVAC, furniture, pantry, AMC contracts
<\/li> - Ensure zero downtime on critical services (WiFi, power backup, access control)
<\/li> - Maintain consistent standards of cleanliness, ambience, and infrastructure quality
<\/li><\/ul>4. Finance & Collections
<\/h3>- Manage billing, invoicing, and collections from all member accounts
<\/li> - Track operational expenses and identify cost optimization opportunities
<\/li> - Monitor center\-level P&L, contribution margin, and unit economics
<\/li> - Reconcile petty cash, vendor payments, and member dues
<\/li> - Coordinate with the central accounts team for reporting, GST inputs, and compliance
<\/li><\/ul>5. Customer Experience & Retention
<\/h3>- Own end\-to\-end onboarding for new members
<\/li> - Serve as the single point of contact for member issues, requests, and escalations
<\/li> - Build strong member relationships and drive community engagement
<\/li> - Track satisfaction, NPS, and proactively work on retention and renewals
<\/li><\/ul>6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
<\/li>
<\/li>
<\/li>
<\/li>
<\/li><\/ul>
4. Finance & Collections
<\/h3>- Manage billing, invoicing, and collections from all member accounts
<\/li> - Track operational expenses and identify cost optimization opportunities
<\/li> - Monitor center\-level P&L, contribution margin, and unit economics
<\/li> - Reconcile petty cash, vendor payments, and member dues
<\/li> - Coordinate with the central accounts team for reporting, GST inputs, and compliance
<\/li><\/ul>5. Customer Experience & Retention
<\/h3>- Own end\-to\-end onboarding for new members
<\/li> - Serve as the single point of contact for member issues, requests, and escalations
<\/li> - Build strong member relationships and drive community engagement
<\/li> - Track satisfaction, NPS, and proactively work on retention and renewals
<\/li><\/ul>6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
<\/li>
<\/li>
<\/li>
<\/li>
<\/li><\/ul>
5. Customer Experience & Retention
<\/h3>- Own end\-to\-end onboarding for new members
<\/li> - Serve as the single point of contact for member issues, requests, and escalations
<\/li> - Build strong member relationships and drive community engagement
<\/li> - Track satisfaction, NPS, and proactively work on retention and renewals
<\/li><\/ul>6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
<\/li>
<\/li>
<\/li>
<\/li><\/ul>
6. Reporting & Performance Tracking
<\/h3>- Track and report core metrics:
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
- Occupancy %
<\/li> - Revenue per seat
<\/li> - Lead\-to\-conversion ratio
<\/li> - Cost per seat
<\/li> - Member churn and renewal rate
<\/li><\/ul><\/li> - Share daily and weekly performance reports with leadership
<\/li> - Continuously identify and execute initiatives to improve center performance
<\/li><\/ul>7. Team Management
<\/h3>- Supervise the Operations Executive and on\-ground support staff
<\/li> - Allocate daily responsibilities, monitor task completion, and review performance
<\/li> - Ensure discipline, attendance, grooming standards, and productivity of the team
<\/li><\/ul>8. Issue & Escalation Management
<\/h3>- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
<\/li> - Ensure rapid resolution with minimal disruption to members
<\/li> - Maintain documented backup plans and SOPs for essential services
<\/li><\/ul>9. Compliance & Documentation
<\/h3>- Maintain member agreements, KYC, and renewal documentation
<\/li> - Ensure timely and accurate invoicing and record\-keeping
<\/li> - Coordinate with finance and legal teams on statutory and compliance matters
<\/li><\/ul>
<\/div><\/span>Requirements<\/h3>
Qualifications
<\/h2>- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
<\/li> - 1\u20132 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer\-facing operations role
<\/li> - Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
<\/li><\/ul>Functional Skills
<\/h3>- Strong sales orientation with a proven ability to close B2C / B2B deals
<\/li> - Working knowledge of finance basics \u2014 invoicing, collections, P&L tracking, expense management
<\/li> - Vendor management and negotiation skills
<\/li> - Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
<\/li> - Excellent communication skills in English and Hindi
<\/li><\/ul>Behavioral Attributes
<\/h3>- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
<\/li> - Strong ownership mindset with ability to juggle multiple priorities
<\/li> - Solution\-oriented, proactive, and resilient under pressure
<\/li> - High standards on hospitality, attention to detail, and member experience
<\/li> - Comfortable in a fast\-paced, founder\-led startup environment
<\/li><\/ul>
<\/div><\/span>
- Hands\-on, on\-ground operator \u2014 not a desk\-bound manager
- Strong sales orientation with a proven ability to close B2C / B2B deals
- Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
- Maintain member agreements, KYC, and renewal documentation
- Handle critical incidents \u2014 internet downtime, power failures, member complaints, security issues
- Supervise the Operations Executive and on\-ground support staff