Centralized Operations Support Specialist (38579)
RR Living — Centralized Leasing Support Specialist
Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.
The Centralized Operations Support Specialist plays a critical role in streamlining and supporting property management operations across multiple locations. This position ensures consistency and efficiency in administrative functions, resident relations, and service quality. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a detail-oriented approach to maintaining high standards in centralized operations.
Location: Corporate Office, Dallas, TX (in office)
Position Type: Full-Time
Key Responsibilities
- Handle reasonable accommodation requests, ensuring compliance with legal and organizational standards.
- Assist with credit and criminal background overrides by assessing and coordinating exceptions as needed.
- Support the renewal process by managing lease renewals, preparing documentation, and updating systems.
- Support the move in process by managing move in lease packets, preparing documentation, and updating systems.
- Conduct follow-up communications for service requests and ensure quality control via calls and emails.
- Manage resident relations through timely responses to inquiries, concerns, and feedback.
- Oversee Final Account Statements (FAS) by dispatching move out inspections to the onsite team, reviewing and processing move-out statements, including charge assessments.
- Conduct regular lease audits to ensure documentation accuracy and policy compliance.
- Manage invoice approvals and processing, ensuring timely and accurate payments.
- Facilitate employee housing approvals, move-in procedures, and lease packet coordination.
- Support new hires in understanding and adapting to centralized processes and workflows.