Channels & Digital Experience

Job Summary

The Digital Employee Experience & Channels Lead, working under limited supervision, is responsible for managing enterprise communication channels and improving the digital employee communication experience. This role owns channel strategy, governance, publishing standards and distribution practices for WeConnect Global and the employee email ecosystem. The role partners with communications colleagues and internal teams to ensure messages are delivered consistently, effectively and in alignment with enterprise priorities. This role also designs and manages the digital communications intake process for the Corporate Communications team.

Job Responsibilities

• Manages enterprise communication channels, including WeConnect Global and the employee email ecosystem.

• Defines channel strategy, including when and how enterprise communication channels are used.

• Establishes and enforces publishing standards and governance for enterprise communication channels.

• Designs and leads implementation of a digital communications intake process for the Corporate Communications team.

• Partners with communications colleagues and internal teams to support effective distribution of key communications.

• Monitors channel effectiveness and recommends improvements based on available data, usage patterns and feedback.

• Helps ensure enterprise messages are delivered consistently and in alignment with communication priorities.

Job Qualifications

• 8+ years of experience in communications, digital communications, employee communications or a related field.

• Strong digital and platform expertise.

• Experience with channel strategy and governance.

• Experience managing content distribution in a complex environment.

• Ability to work across teams to clarify channel needs, publishing standards and distribution approaches.

Location

Hybrid – defined as working three or more days per week in the office if the employee’s residence is within 50 miles of Westfield Center, OH; or Remote – if the employee resides more than 50 miles from Westfield Center, OH.

Technical Skills

• Channel Strategy

• Digital Employee Experience

• Intranet Management

• Employee Email Communications

• Publishing Governance

• Content Distribution

• Digital Communications Intake

• Communication Measurement

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.