Channels Operations Manager, Managed Services
Job Summary
Rubrik’s Global Partner Organization is seeking an experienced and strategic leader to serve as a trusted business partner to our managed services ecosystem. In this role, you will own the operational strategy, program design, and go-to-market execution for Rubrik’s managed services business—driving alignment across managed service providers (MSPs), field sales, marketing, and product teams.
This is not a transactional operations role. You will act as a strategic advisor to MSP partners and internal stakeholders alike, shaping how Rubrik engages with and grows its MSP channel. You bring a proven track record of influencing without authority, building lasting partner relationships, and translating business strategy into executable programs. Your efforts will directly influence Rubrik’s market positioning and revenue growth in managed services.
What You’ll Do
- Strategic Partnership: Build deep relationships with MSP leadership to drive mutual growth and platform commitment.
- Business Planning: Create annual and semi-annual business plans with sales, setting shared goals and performance milestones
- Performance Management: Lead Quarterly Business Reviews (QBRs) to assess progress, address risks, and align on future priorities.
- Programs: Partner with the programs and incentives team to evolve the MSP program framework, including partner tiers, onboarding requirements, incentive structures, and growth criteria that reward and accelerate top performers.
- GTM Strategy: Develop and evangelize a GTM Strategy and Plan for the managed services route to market, galvanizing cross-functional action and ensuring consistent execution across field, marketing, and partner teams.
- Data & Metrics: Define and track metrics for individual MSP performance and program health, creating leading-indicator frameworks that enable proactive intervention and growth planning.
- Pipeline and Forecast: Drive pipeline accountability and forecast accuracy across the MSP channel, partnering with sales leadership to ensure visibility and predictability in MSP-sourced revenue.
- Process and tools: Lead highly cross-functional initiatives to identify and close gaps in managed services processes and systems, working across sales, product, finance, and partner success.
- Internal Advocacy: Serve as the internal champion for MSP partner needs, translating partner feedback into actionable insights for product, marketing, and enablement teams.
Experience You’ll Need
To be successful in this role, candidates should meet the following requirements:
- Minimum of a Bachelor’s degree from an accredited four-year university.
- 5–7 years in a strategy and operations, channel operations, or partner success function within a technology or SaaS environment.
- Track record of serving as a strategic advisor or business partner to external partners or customers, driving joint business planning and outcomes.
- Proven ability to own and drive large cross-functional GTM initiatives in a fast-paced enterprise environment.
- Robust analytical background with familiarity with Salesforce, Tableau, or equivalent tools for pipeline and performance reporting.
Preferred Skills
- Ability to develop trust-based with cross-functional internal stakeholders, driving alignment and results without direct authority.
- Experience managing channel ecosystems at scale, with a strong understanding of the MSP business model and go-to-market motion.
- Strategic mindset with the ability to develop a GTM playbook in line with organizational objectives, then operationalize it across teams.
- Strong analytical instincts—able to deconstruct complex problems, leverage data to drive decisions, and translate insights into partner-facing and executive-ready recommendations.
- Aptitude to identify growth opportunities within the managed services route to market and build programs that capture them.
- Solid experience with Salesforce and Tableau; comfort working with pipeline data and partner performance metrics.
- Excellent communication and executive presence—comfortable presenting to senior leaders, facilitating partner executive sessions, and driving cross-functional alignment.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.