Key Responsibilities:<\/span><\/span><\/b>
<\/span><\/span><\/p>- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.<\/span>
<\/span><\/span><\/li>- Resolve customer issues related to products, services, or account inquiries with effective solutions.<\/span>
<\/span><\/span><\/li>- Provide product recommendations, information, and assist with the ordering process.<\/span>
<\/span><\/span><\/li>- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.<\/span>
<\/span><\/span><\/li>- Follow up with customers to ensure their issues have been resolved to their satisfaction.<\/span>
<\/span><\/span><\/li>- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).<\/span>
<\/span><\/span><\/li>- Handle multiple chats simultaneously while maintaining high\-quality service standards.<\/span>
<\/span><\/span><\/li>- Identify opportunities to upsell or cross\-sell products/services based on customer needs.<\/span>
<\/span><\/span><\/li>- Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.<\/span>
<\/span><\/span><\/li><\/ul><\/div><\/span>
Requirements<\/h3>
Eligibility Criteria:<\/span><\/span><\/b>
<\/span><\/span><\/p>- Minimum Qualification:<\/span><\/span><\/b> <\/span><\/span><\/span>Any graduate or above<\/span><\/span>
<\/li><\/ul><\/span>
<\/span><\/span><\/div>- Skills Required:<\/span><\/span><\/b>
<\/span><\/span><\/li>- Excellent written communication skills (English)<\/span>
<\/span><\/span><\/li>- Strong problem\-solving ability and attention to detail<\/span>
<\/span><\/span><\/li>- Previous customer service experience, especially in a chat process, is preferred<\/span>
<\/span><\/span><\/li>- Ability to manage multiple chats effectively and efficiently<\/span>
<\/span><\/span><\/li>- Knowledge of basic computer applications and CRM tools<\/span>
<\/span><\/span><\/li>- Key Traits:<\/span><\/span><\/b> <\/span><\/span><\/span>Empathy, patience, attention to detail, and the ability to work in a fast\-paced environment<\/span><\/span>
<\/li><\/ul><\/div><\/span>
Benefits<\/h3><\/div>
Compensation & Benefits:<\/span><\/span><\/b>
<\/span><\/span><\/div>
<\/span><\/span><\/div>- Friendly Environment<\/span><\/span><\/span><\/span>
<\/span><\/span><\/li>- Fun Activities & Events Celebrations<\/span>
<\/span><\/span><\/li>- Competitive salary and performance\-based incentives<\/span>
<\/span><\/span><\/li>- Work\-from\-office opportunity with a collaborative environment<\/span>
<\/span><\/span><\/li>- Opportunities for career growth and skill development<\/span>
<\/span><\/span><\/li><\/ul>
