Chief steward

The Chief Steward is responsible for leading the full stewarding operation of a large-scale, multi-outlet F&B environment. This role ensures world-class hygiene, sanitation, equipment management, and cost control in line with brand standards, regulations and international food safety requirements.

This is a hands-on leadership role — visible on the floor, firm on standards and sharp on numbers.

Key Responsibilities

Operational Leadership

• Lead and manage the stewarding department across all kitchens, outlets, banquets, and back-of-house areas

• Ensure continuous supply of clean, safe, and well-maintained equipment for all F&B operations

• Oversee night cleaning, deep cleaning schedules, waste management, and back-of-house organisation

Hygiene, Safety & Compliance

• Enforce strict compliance with Vietnam food safety laws, HACCP, and Rixos hygiene standards

• Work closely with the Executive Chef and F&B leadership on audits and inspections

• Maintain high standards in food production, storage, waste handling, and chemical usage

Cost Control & Asset Management

• Control stewarding payroll, breakages, chemical consumption, and operating expenses

• Manage inventories, par stocks, and equipment lifecycle (including FF&E)

• Support budgeting, forecasting, and annual inventory exercises

People Leadership

• Lead, train, schedule, and develop a large stewarding team

• Drive performance, accountability, and a positive working culture

• Conduct appraisals, coaching, and succession planning

Collaboration & Standards

• Partner closely with Kitchen, F&B, Housekeeping, Engineering, and Purchasing

• Ensure all brand standards, rituals, and operational manuals are implemented and upheld

• Proven experience as Chief Steward in a large hotel or resort with high-volume F&B

• Strong knowledge of HACCP, food safety, hygiene, and sanitation standards

• Solid financial acumen: cost control, inventory control

• Confident leader with hands-on operational presence

• Fluent English required

Prior experience in Hospitality is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus