CIO Asia & Service Excellence Director

Key Responsibilities

- Infrastructure & Hosting Leadership (regionalscope)

o Ensureend-to-end responsibility for infrastructure and hosting across Asia, India andMEKSA

o Managedatacenters, private/public cloud and hybrid environments

o Ensurecapacity, availability, resilience and disaster recovery readiness

o Define andexecute dataroom reduction strategy

o OverseeManufacturing IT for plants and industrial sites

o Lead regionalinfrastructure projects (Active Directory, Cloud migration, cybersecurity,hosting transformations)

- Business Partner Lead for Asia region

o Act as main pointof contact (SPOC) for Regional requirements of the different Asia countries

o Ensure a realbusiness partner to the regional COO on local IS/IT related topics and supportclose alignment with DGDI IS/IT strategy

o Align ITpriorities with regional operational and business needs

o Supportdecision-making on IT-related trade-offs and priorities

- Budget & cost management

o Consolidateinfrastructure and hosting budgets at regional level

o Drive cost optimizationinitiatives across environments and services

o Ensurefinancial alignment with Group and regional priorities

- Service Management practices deployment& performance for IS/IT Group and region

o Design and deployservice management practices and ensure their consistent execution (Incident, Problem, Change, CMDB,Service Catalogue, Service Modelling, software asset management…)

o Drivecontinuous improvement of service delivery practices and performance

o Drive serviceperformance (availability, reliability, operational KPIs)

o Ensurealignment across Asia, India and MEKSA

- Nearshore development (Indonesia) &Run operating models

o Lead thedevelopment of IS/IT nearshore capabilities in Indonesia

§ Build a scalablenearshore / IMS capability supporting IS/IT applications

§ Promote nearshoremodel to Group stakeholders (24/7 capabilities, cost efficiency)

§ Develop tools andoperating models to ensure team transversality

§ Further developadditional services, e.g. Engineering support services for Asia

- Global Chapter Lead Run & Support

o Leverage fullmastery of Run & Support skillsets to structure delivery capabilities

o Ensure theright competencies, roles and maturity levels across teams

o Supportcapability development aligned with IS/IT standards

- Profile & experience

o 10-15+ yearsof experience in IT service management and operations

o Provenexperience in large-scale infrastructure and offshore IT service deliveryenvironments

o Strongexpertise in IT Service Management processes

o Experience incomplex transformation programs (Offshoring, Cloud)

o Experience ininternational and multicultural environments

o Strong abilityto operate at both strategic and operational levels

- Key Success Factors

o Ability to understandoverall business stakes and connect infrastructure, service delivery andbusiness priorities

o Capability toscale delivery while maintaining consistency and performance

o Strongownership of both operational execution and service standard

o Effectivecross-regional and cross-functional collaboration