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Strategic Management Solutions

CIS Application Support Engineer (Customer/1 + COBOL) – Remote – 12+ Months

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This is a remote position.<\/p>

We\u2019re looking for an experienced CIS Application Support Engineer<\/b> with hands\u2011on expertise in Customer/1 (C/1)<\/b> and COBOL<\/b> to support, maintain, and enhance a legacy Customer Information System for a major utility. This role focuses on application maintenance, defect resolution, batch job support, and small enhancements that keep the CIS stable and running.<\/span>
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If you\u2019ve worked in utility billing systems and still enjoy solving problems in COBOL, this is a long\u2011term, stable contract where your experience truly matters.<\/span>
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What You\u2019ll Do<\/b>
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  • Support and maintain the Customer/1 CIS application<\/span>
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  • Troubleshoot and resolve production issues in COBOL, batch jobs, and related components<\/span>
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  • Analyze billing, metering, payments, collections, and customer workflows<\/span>
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  • Implement small enhancements, fixes, and logic updates<\/span>
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  • Work with business users to understand issues and translate them into technical solutions<\/span>
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  • Ensure system stability, data integrity, and accurate billing operations<\/span>
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  • Participate in on\u2011call or after\u2011hours support rotations (if required)<\/span>
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    Requirements<\/h3>

    What You Bring<\/b>
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    • Hands\u2011on experience with Customer/1 (C/1)<\/b> \u2014 required<\/span>
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    • Strong COBOL programming and maintenance skills<\/b><\/span>
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    • Experience supporting CIS systems in utilities (electric, gas, water)<\/span>
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    • Understanding of billing cycles, meter reads, payments, adjustments, and customer account logic<\/span>
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    • Ability to troubleshoot complex legacy code and batch processes<\/span>
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    • Strong analytical skills and comfort working independently<\/span>
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    • Bonus: experience with mainframe environments, JCL, DB2, or related legacy tech<\/span>
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      Benefits<\/h3>

      Role Details<\/b>
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      • Remote<\/b> (US\u2011based)<\/span>
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      • 12+ month contract<\/b> with likely extensions<\/span>
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      • Start ASAP<\/span>
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      • Part time option is also available.<\/span>
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