CIS PROJECT MANAGEMENT-CIS PROGRAM MANAGEMENT

• The Operational Landscape Manager (OLM) is accountable for end-to-end operational governance of supplier contracts and service delivery, ensuring suppliers meet contractual commitments, KPIs, and compliance standards.

• Key Responsibilities
  • Monitor supplier compliance with contract obligations and service commitments.
  • Track delivery of contracted services and deliverables.
  • Review monthly KPIs, service levels, and charges for discrepancies.
  • Manage supplier performance and drive corrective action plans.
  • Act as primary interface between business IT, suppliers, and internal teams.
  • Drive incident, problem, and change management processes.
  • Ensure compliance with audit, security, and regulatory requirements.
  • Approve work requests beyond predefined financial thresholds.
  • Support demand forecasting and capacity planning.
  • Drive continuous improvement and innovation initiatives.
• Stakeholder Interfaces
  • Internal: IT Operations Managers, Business Stakeholders, Service Management, Procurement.
  • External: Supplier Delivery Managers, Vendor Operations Teams.
• Success Measures
  • SLA and KPI compliance.
  • Reduction in incident volume and downtime.
  • Supplier performance improvement.
  • Audit and compliance adherence.
  • Cost optimization and value realization.
• Skills & Experience
  • Stakeholder management and communication skills.
  • Knowledge of IT service management (ITIL processes).
  • Analytical capability for performance tracking and reporting.

Understanding of compliance, security, and risk management

Basic/Generic Job Description:
• Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value.
• As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects.
• Quickly earns the trust of sponsors and key stakeholders. Resolves conflict and delivers tough messages with grace. Continually updates relevant business stakeholders of project status.