Claims Expert, Treaty Casualty Claims

This claims professional must have extensive background in the insurance industry, which includes both primary insurance and reinsurance claim handling experience in various lines of property/casualty business. The ideal candidate will have a high level of technical claim handling ability in liability lines of business, particularly as it relates to casualty liability losses, as well as an in-depth knowledge of reinsurance terms and concepts. The ideal must be an effective communicator. Experience managing cyber, financial lines and complex latent claims exposure is highly desired.

The position is an integral part of SCOR’s client focused initiative and requires not only claim expertise but the ability to deliver excellent customer service to stakeholders and clients both internal and external to SCOR. Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly and independently conduct outside claim audits and client visits; initiate regular contact with underwriters, actuaries and accounting staff; have the ability to review and analyze overall loss portfolios; and be able to summarize and effectively draft reports with claim insights. A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. The position reports to the Senior Vice President, Head of Americas Claims housed in Chicago. Regular travel required.

Oversee and manage a portfolio of insurance P&C accounts which entails:

• Evaluating, developing, reporting on and resolving complex and/or higher value individual claims and/or loss bordereaux
• Approving financial transactions on claims within his/her authority
• Collaborating and assisting in the account management of assigned accounts, often with other internal department representatives
• Serve as the local “face” of SCOR to Canadian clients for claims-related purposes
• Conducting claim audits, drafting claim audit reports and providing claims insight to various audiences
• Coordinate Canadian claims data for monthly claims meeting
• Providing marketing support relating to cedents and brokers
• Analyzing loss and expense trends on loss portfolios, emerging risks and large losses, providing insight into plans to improve results
• Anticipating client needs and expectations and delivering superior customer service
• Working collaboratively with others within the claim department, as well as with claim experts and technical accountants, to ensure prompt turnaround and response to clients
• Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis
• Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise
• Along with the Assistant Vice President of Claims in Toronto, coach, mentor and assist in the training of more junior claim staff
• Participating in projects as required