Claims Handler

Location: Antwerp | Hybrid working

About the Role

Not every claim fits neatly into a process flow.

That is why we are looking for a Claims Handler who can combine technical understanding with sound judgement and common sense.

Someone who understands policies, procedures and coverage, but also recognises that good claims handling is ultimately about making balanced decisions, treating people fairly and finding practical, well-reasoned solutions.

This role is a strong opportunity for someone who wants to develop deeper technical expertise within a specialist marine claims environment.

You may already have experience in cargo, marine, logistics, transport or another claims-related area, and be looking for a broader, more complex role where you can continue to grow.

You will not be expected to figure everything out on your own. You will join an experienced and collaborative team that shares knowledge, challenges thinking constructively and supports each other when dealing with more complex or sensitive claims.

Key Responsibilities

• Handle insurance claims efficiently and professionally from first notification through to settlement.

• Review policy coverage, liability and damages in line with policy terms, internal guidelines and regulatory requirements.

• Communicate clearly and professionally with customers, brokers, experts and other stakeholders throughout the claims process.

• Manage your own portfolio of claims, ensuring timely follow-up, clear ownership and accurate documentation.

• Support the resolution of more complex claims, drawing on the knowledge and experience within the wider team when needed.

• Analyse claim circumstances, identify issues that may affect outcomes and escalate where appropriate.

• Apply sound judgement when assessing coverage, liability, damages and settlement options.

• Work collaboratively with colleagues and stakeholders to find practical and fair solutions.

• Ensure compliance with legal, regulatory and internal requirements.

• Maintain accurate claim records and clear documentation of decisions.

What We Are Looking For

• Experience in claims handling or a related insurance role.

• A genuine interest in developing deeper technical expertise.

• Strong analytical thinking and attention to detail.

• The confidence to handle complexity, or the ambition to grow into it.

• Good communication and relationship-building skills.

• High levels of personal integrity, accountability and sound judgement.

• The ability to manage priorities and work effectively in a changing environment.

What You Will Gain

• Exposure to some of the most interesting claims in the marine market.

• The opportunity to accelerate your development or deepen your technical expertise.

• Real ownership of complex and varied claims.

• A supportive team with significant knowledge and strong market credibility.

• A stable and respected business where people can build long-term careers.

• Opportunities for continuous learning and professional development.

• Flexible and hybrid working from Antwerp.

• A competitive compensation and benefits package.

• A culture built on trust, mutual respect and open communication.

If you are looking for a claims role where expertise is shared, opinions are valued and people work together on genuinely interesting cases, we would be pleased to hear from you.

We look forward to hearing your story.