Claims Treatment Specialist (Psychology)

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an NI Treatment Leader (Psychology) you will build and lead a high performing team of psychologists, driving the delivery of specialist in house treatment services across the NI portfolio. You will play a key role in ensuring workers receive accurate diagnoses and evidence based psychological treatment to support recovery and return to work outcomes.

This role combines strategic leadership, operational oversight and stakeholder engagement to deliver sustainable, customer focused outcomes while driving continuous improvement across the function. Experience in start-up teams or projects, will be highly regarded.

This will be a full time, 18 month secondment/contract position based in our Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Lead, coach and develop a team of psychologists to deliver high quality treatment services

• Help develop and drive the strategic direction, performance and sustainability of the Treatment Team

• Partner with internal stakeholders to ensure coordinated, tailored and customer centric claims and treatment outcomes

• Monitor provider performance, treatment effectiveness and spend to ensure evidence based and outcome driven decisions

• Identify opportunities for continuous improvement, innovation and service expansion across the psychology function.

ABOUT YOU

• Must have demonstrated leadership experience in a fast paced operational environment, ideally within the personal injury or workers compensation space

• Background in psychology, counselling, social work or mental health, with strong understanding of psychological treatment frameworks

• Strong stakeholder management and communication skills, with the ability to influence at all levels

• Proven ability to analyse data, identify trends and drive performance outcomes

• Sound knowledge of workers compensation legislation, SIRA guidelines and injury management practices

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.