Job Role: <\/span><\/span><\/b>Cleaning Services Manager<\/span><\/span>
<\/p>Working Hours:<\/span><\/span><\/b> 45 hours per week\n(working 5 days out of 7) \u2013 shift times will vary in line with business needs\nand will include early starts and late finishes<\/span><\/span>
<\/p>Salary:<\/span><\/span><\/b> £35,000 per annum<\/span><\/span>
<\/p>Location:<\/span><\/span><\/b> St Johns Shopping Centre,\nLiverpool, L1 1LY<\/span><\/span>
<\/p>Reporting to:<\/span><\/span><\/b> Associate Director Key\nAccounts<\/span><\/span>
<\/p>Overview<\/span><\/span><\/b>
<\/p>Anchor Group Services is seeking an experienced and proactive\nCleaning Services Manager to lead the cleaning operation at a busy,\nhigh\-footfall city centre shopping centre. This is a demanding and fast\-paced\nrole that requires proven experience in cleaning or facilities management,\nstrong leadership, excellent communication skills, and the ability to deliver a\nclean, safe, and customer\-focused environment.<\/span><\/span>
<\/p>The ideal candidate will be confident operating in a\nfast\-paced retail setting, able to respond quickly and professionally to\noperational challenges, and committed to delivering a high standard of\ncleanliness and hygiene for visitors. You will provide a visible presence\nacross the centre and work closely with the onsite Security Manager to ensure\ncoordinated, high\-quality service delivery.<\/span><\/span>
<\/p>About the Role<\/span><\/span><\/b>
<\/p>As Cleaning Services Manager, you will take full ownership of\nthe cleaning contract, leading a team of cleaning operatives and ensuring all\noperational, compliance, and client expectations are consistently met. You will\nbe responsible for service delivery standards, team performance, health &\nsafety compliance, stock control, and client reporting.<\/span><\/span>
<\/p>This is a hands\-on management role suited to someone who\nthrives in a dynamic, city centre retail environment, is confident in\ndecision\-making, and is skilled in problem\-solving and building strong working\nrelationships.<\/span><\/span>
<\/p>As part of the duty management team, you will assume the role\nof Duty Manager twice per week (08:00\u201317:00) as per the site rota, which\nincludes one Saturday per month (with time off in lieu).<\/span><\/span>
<\/p>Main Responsibilities:<\/span><\/span><\/b>
<\/p>- Ensure the effective running of cleaning operations and\nservice delivery in line with agreed specifications<\/span><\/span>
<\/span><\/li>- Plan staffing levels and produce flexible working rotas to\nmeet client expectations, including managing holidays, sickness, and absence<\/span><\/span>
<\/span><\/li>- Maintain high cleaning standards, ensuring compliance with\nCOSHH and health & safety requirements<\/span><\/span>
<\/span><\/li>- Manage stock levels and ensure adequate supply of cleaning\nmaterials and consumables<\/span><\/span>
<\/span><\/li>- Conduct regular audits of site cleanliness, standards, and\nprocedures, reporting findings to management<\/span><\/span>
<\/span><\/li>- Monitor, report, and escalate site defects and maintenance\nissues in line with agreed processes<\/span><\/span>
<\/span><\/li>- Respond to cleaning\-related incidents, customer queries, and\ncomplaints promptly and professionally<\/span><\/span>
<\/span><\/li>- Lead cleaning teams through training, inductions, and ongoing\ndevelopment, ensuring service excellence<\/span><\/span>
<\/span><\/li>- Carry out team welfare checks and appraisals to support\nengagement and performance<\/span><\/span>
<\/span><\/li>- Maintain a safe, clean, and welcoming environment for staff,\ncustomers, visitors, and tenants<\/span><\/span>
<\/span><\/li>- Maintain site documentation including risk assessments,\ncleaning schedules, and audit records<\/span><\/span>
<\/span><\/li>- Manage recruitment, performance, and employee relations issues\nin collaboration with HR and senior management<\/span><\/span>
<\/span><\/li>- Lead site emergency responses, evacuations, and support\nbusiness continuity procedures where required<\/span><\/span>
<\/span><\/li>- Hold regular client meetings, complete KPI reports, and\nsupport contract retention<\/span><\/span>
<\/span><\/li>- Submit reports, audits, and documentation using company\nreporting tools<\/span><\/span>
<\/span><\/li><\/ul><\/div><\/span>
Requirements<\/h3>- Experience of managing large teams within cleaning,\nfacilities, or associated services<\/span><\/span>
<\/span><\/li>- Strong knowledge of cleaning standards, processes, COSHH, and\nhealth & safety compliance<\/span><\/span>
<\/span><\/li>- Excellent communication skills, both written and verbal<\/span><\/span>
<\/span><\/li>- Proven ability to lead, motivate, and develop teams<\/span><\/span>
<\/span><\/li>- Experience managing performance, recruitment, and employee\nrelations issues<\/span><\/span>
<\/span><\/li>- Highly organised with strong problem\-solving abilities<\/span><\/span>
<\/span><\/li>- Ability to work under pressure in a fast\-paced environment<\/span><\/span>
<\/span><\/li>- Strong client\-facing skills with the ability to build lasting\nrelationships<\/span><\/span>
<\/span><\/li>- Competent in Microsoft 365 and Timegate (Zoho desirable)<\/span><\/span>
<\/span><\/li>- Confident in managing change and maintaining service delivery\nwithin a dynamic environment<\/span><\/span>
<\/span><\/li>- A proactive, high\-energy approach with a strong sense of\nownership and accountability<\/span><\/span>
<\/span><\/li>- A flexible, team\-oriented mindset with a hands\-on approach to\nmanagement<\/span><\/span><\/span>
<\/li>- Professional, proactive,\nand committed to high service standards<\/span><\/span><\/span>
<\/li><\/ul><\/div><\/span>
Benefits<\/h3>- Access to a range of nationally recognised courses via the\nAnchor Academy<\/span><\/span>
<\/span><\/li>- Auto Enrolment Pension<\/span><\/span>
<\/span><\/li>- Stream \u2013 access to pay as you earn it<\/span><\/span>
<\/span><\/li>- Cycle to Work Scheme<\/span><\/span>
<\/span><\/li>- Free Employee Assistance Programme (24/7 access including\ncounselling and free virtual GP appointments via the new Livi app)<\/span><\/span>
<\/span><\/li>- Hospital Saturday Fund<\/span><\/span>
<\/span><\/li>- Reward and Recognition awards<\/span><\/span>
<\/span><\/li>- Free on\-site parking<\/span><\/span>
<\/span><\/li>- 2 minute walk from Liverpool Lime Street Train Station<\/span><\/span>
<\/span><\/li>- Discounted membership at the <\/span><\/span>brand new state of the art<\/span><\/span><\/span> on\-site\ngym<\/span><\/span>
<\/span><\/li><\/ul>What\u2019s Next?<\/span><\/span><\/b>
<\/p>If you think you have what it takes, APPLY NOW<\/b> and\nwe\u2019ll be in touch.<\/span><\/span>
<\/p>Other companies may call this role: Cleaning Manager, Soft\nServices Manager, Facilities Cleaning Manager, Cleaning Operations Manager,\nContract Cleaning Manager, Hygiene Manager<\/span><\/span>
<\/p>Within commuting distance\nof: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey,\nChester, Southport, St Helens, Wigan, Newton\-le\-Willows, Runcorn, Widnes,\nWirral, Flintshire, Cheshire, Ormskirk, Bromborough, Knutsford, Warrington,\nFrodsham, Lancashire, Greater Manchester<\/span><\/span>
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