Client Account Manager

The impact you’ll make:

As a Client Account Manager, you will support our Lead Client Partners to develop and grow their business. Your typical day will include:

Partner with the Lead Client Service Partner to shape, prioritise, and execute the strategic account plan, leading end-to-end account management planning and supporting the Client Service Team to deliver strategic account priorities and growth outcomes.
Act as a trusted business partner to the client service team, contributing to the overall outcome of delivering the best of Deloitte to the client, bringing informed perspectives and constructive challenge.
Drive high-performing account operations by embedding best practice, setting effective account cadence, and curating leadership forums that strengthen growth and client relationships, supporting alignment and momentum.
Work closely with the Lead Client Partner to connect resources across service portfolios, uncover opportunities, and deliver targeted client solutions as a unified Deloitte brand.
Own pipeline quality and account insight reporting, using key metrics to inform decisions and maintain momentum, translating insight into clear actions and priorities.
Facilitate strategy workshops to align on client objectives, actions, and resources, driving agreed priorities.
Support pursuits by shaping opportunity strategy, mobilising the right resources, and helping position Deloitte effectively to improve win probability and commercial outcomes.
Generate client insight through feedback and win/loss reviews, helping the account team adapt its approach, and embedding insights into future actions.
Bring a business partner mindset to the account team, contributing commercially, operationally, and strategically to deliver the best of Deloitte to the client.

Your expertise:

Bring your sound commercial experience and at least 8+ years’ relevant experience in strategic or key account management within a complex B2B environment to see what impact you can make.

You’ll also have:

Experience working in a complex, matrixed organisation, ideally within professional services or a similar corporate environment.
Strong account planning and growth strategy capability, with experience supporting account direction and growth aspirations.
Experience identifying and managing opportunities or pursuits through to outcome.
A strong relationship builder with a client focus, and the ability to work with internal stakeholders, including Partners, and articulate client needs from a business and commercial perspective.
Strong project management, problem-solving, and communication skills, with the ability to build teams, incubate ideas, and deliver high-quality outcomes.
Strong coaching and influencing skills, with a credible and persuasive communication style.
A critical thinker, able to ask open questions and probe meaningfully to create innovative ideas that further the success of client relationships.

Making an impact that matters, together:

We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

How you’ll be rewarded:

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing and the importance of personal connection.

We offer you:

Flexible work arrangements – work in a way that suits you, us and our clients best
Subsidised professional qualifications and paid professional memberships
Subsidised health insurance
Income protection insurance
22 days annual leave
Social events, social sports teams, and monthly firm drinks
A focus on wellness and well-being
Community focused volunteer days
A focus on the environment and sustainability
Plus much more

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

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