Client Accounts Coordinator
We are looking for a detail\-oriented and proactive Client\nAccounts Coordinator to join our growing education consultancy team.
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The ideal candidate will be responsible for managing student\nfee recoveries, payment plans, receivables tracking, and query resolution\ncoordination between students, colleges, and internal departments.
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?<\/span><\/span><\/b> Key Responsibilities:
<\/span><\/b>\u2022 Manage student fee collections and outstanding recoveries<\/div>
<\/span><\/b>\u2022 Manage student fee collections and outstanding recoveries<\/div>
\u2022 Prepare coordinate and monitor student payment plans.
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\u2022 Handle and resolve queries from students, colleges, and internal teams
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\u2022 Maintain daily Query Management Sheet (QMS) with proper categorization and\ntracking
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\u2022 Ensure timely response and resolution within defined TAT
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\u2022 Follow up on overdue accounts and prioritize receivables from clients and\ninstitutes.
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\u2022 Coordinate with internal departments for issue resolution
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\u2022 Maintain accurate financial and communication records
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?<\/span> Performance\nExpectations:<\/b>
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✔<\/span> Improve query response time from 72 to 48 hours
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✔<\/span> Maintain 90%+ query resolution rate
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✔<\/span> Achieve recovery targets through effective\nfollow\-ups and account segmentation
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✔<\/span> Ensure accurate and daily QMS reporting
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Requirements<\/h3>
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?<\/span> Requirements:<\/b>
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\u2022 Strong English communication and coordination skills
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\u2022 Good command of MS Excel / Google Sheets
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\u2022 Experience in accounts receivable, recovery, or coordination roles preferred
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\u2022 Ability to manage multiple follow\-ups and maintain accurate records
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\u2022 Education consultancy experience will be an added advantage
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