Client Coordinator (32088)

We're looking for a Client Coordinator to join our team!

The Client Coordinator is responsible for handling client inquiries, processing outbound mail, managing document indexing, and assisting with coordinating Independent Medical Examinations (IMEs), including confirming attendance and distributing medical records. This is a fast-paced position requiring strong attention to detail and excellent customer service skills.

Role Highlights:

• Full-time position: Monday-Friday, 8am to 5pm EST
• Competitive pay: $17.50-$19.50 per hour
• Location: 523 Fellowship Road, Suite 275/280 Mt.Laurel, NJ 08054

Duties & Responsibilities include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.