Client Experience Coordinator

Customer Relations: Greet clients and pets warmly upon arrival; manage check-in and check-out processes.

Booking Management: Handle all incoming calls, emails, and messages to schedule grooming appointments efficiently using our booking software.

Client Consultation: Educate clients on our various grooming services, packages, and retail products to help them choose the best options for their pets.

Conflict Resolution: Professionally handle client concerns or scheduling changes with empathy and a solution-oriented mindset.

Shop Maintenance: Ensure the reception and retail areas are clean, organized, and welcoming at all times.

Administrative Support: Process payments, maintain accurate client records, and coordinate with the grooming team to ensure a smooth daily flow.