Client Operations Analyst APAC

You will manage client relationships and act as a technical account contact, supporting product implementation, usage, and custom deliveries. You will monitor production systems, respond to alerts, and coordinate fixes and post-mortems. You will gather client feedback, relay it to product teams, and support the sales cycle by validating solutions and contributing to proposals and go-to-market materials.

Responsibilities

• Build and maintain relationships with existing clients
• Collaborate with external teams to facilitate client initiatives
• Engage with clients and internal stakeholders to support implementation and product usage
• Collect and relay client feedback to product managers
• Develop and deliver custom client-specific solutions
• Build, maintain and enrich the monitoring framework and react to alerts
• Support product launches with case studies and go-to-market strategy
• Communicate updates and resolutions for production fixes and conduct post-mortems
• Support sales by confirming solutions with prospects and building proposals
• Collaborate with stakeholders on solution design

Requirements

• Bachelor's degree in finance, economics or related area preferred
• Excellent written and verbal communication skills
• High energy and comfort communicating on phone and video calls
• Creative problem-solving and diagnostic skills
• Diligence, attention to detail, and ability to multi-task and prioritize
• Ability to work independently and within a team
• Ability to meet short deadlines and demonstrate a strong sense of urgency
• Drive to exceed goals and achieve measurable results

Benefits

• 24 paid holidays
• Remote-friendly working arrangement
• Health insurance
• Contribution to monthly gym subscription
• Multiple team events
• Autonomy and entrepreneurial environment