Client Regional Coordinator
Company: Point Care Pty Ltd (Registered NDIS Provider)
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Location: North Queensland / South Queensland, Queensland
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About Point Care:
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Point Care is dedicated to enhancing the lives of people with disabilities, providing high\-quality
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person\-centred services and support under the National Disability Insurance Scheme (NDIS). As a
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family\-owned business, we are passionate about empowering our clients, fostering independence,
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and promoting inclusion in the community. We respect our clients and our dedicated support staff
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and seek to provide a positive experience for every stakeholder connected with our organisation.
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Position Summary:
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The Client Regional Coordinator (North Queensland / South Queensland) will work under general
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direction to manage and control their respective service regions. This role requires the application of
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skills and knowledge gained through qualifications and/or previous experience and involves
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supervising various functions within the work area. The Client Regional Coordinators are
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responsible for the performance and compliance of their allocated region, contributing to the
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development of work methods and setting outcomes.
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Reporting to: Operations Coordinator
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Direct Reports: Support Workers, key workers, Team supervisors (Support Worker, Cleaners, Garden
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Maintenance workers)
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Works with: Business development coordinator, Social Media Officer, and Intake/ account.
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Key Responsibilities:
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● Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the
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performance of all Support Workers, key Workers, Team Supervisors, for the region to ensure
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that suitably qualified and experienced personnel are available.
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● Scheduling and Allocation: Oversee the scheduling and allocation of support workers to
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ensure that clients\u2019 needs are met.
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● Performance and Compliance: Ensure that all KPIs for the region are met in accordance with
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management directives and compliance requirements.
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● Business Development: Work closely with the Business development coordinator to
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generate and convert leads through sales and marketing initiatives. Identify and pursue new
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business opportunities within the NDIS sector.
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● Relationship Management: Maintain and build relationships with existing participants,
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Support Coordinators, Plan Managers, and Allied Health Professionals. Foster positive
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working relationships with external and internal stakeholders.
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● Client Onboarding: Manage the initial assessment, intake, and onboarding processes for
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new participants. Provide advice and information to potential clients, carers, parents, and
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families.
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● Reporting: Prepare monthly activity, performance, and compliance reports for the Operations
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Coordinator.
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● Records Management: Maintain clear and accurate records. Develop, control, and administer
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a records management service for the receipt, custody, control, preservation, and retrieval of
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records.
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● Brand Awareness: Act as the \u2018face\u2019 of the business, building brand awareness. Network
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across the disability and community care sector.
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● Internal Audit: Attend existing SIL homes and report findings as part of our internal audit
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process.
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● Sales Targets: Meet and exceed sales targets and growth objectives.
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● Client Support: Act as the primary point of contact for NDIS clients, addressing and
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resolving any issues or concerns. Assist clients with their NDIS plan, including goal setting,
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planning, and budget management.
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● Policy and Procedure Updates: Stay updated with new policies, procedures, and guidelines
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of NDIS.
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● Coordination: Liaise with and coordinate local contractors as required. Coordinate with
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internal and external teams (e.g., case managers, support coordinators) to ensure client
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needs are met.
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● Customer Feedback: Monitor and analyse customer feedback and use it to make
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improvements to the company's services.
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● Oncall: Assist with Oncall and after\-hours duty in a scheduled roster.
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Requirements<\/h3>
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Requirements<\/h3>Skills & Experience:
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<\/div>● Qualifications: Relevant four\-year degree with one year of relevant experience; three\-year
<\/div>degree with two years of relevant experience; associate diploma with relevant experience; or
<\/div>lesser formal qualifications with substantial years of relevant experience.
<\/div>● Experience: At least 2 years of experience in team leader or support management within the
<\/div>NDIS sector.
<\/div>● Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements
<\/div>relevant to work, and organisational programs, policies, and activities.
<\/div>● Skills: Strong communication and interpersonal skills, ability to multitask and manage
<\/div>multiple clients at once, problem\-solving and conflict resolution skills, leadership and team
<\/div>management skills, and proficiency in Microsoft Office Suite and data analysis software.
<\/div>● Specialist Expertise: Ability to provide specialist expertise or advice in their relevant
<\/div>discipline and supervise various functions within a work area or activities of a complex
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<\/div>● Time Management: Skills in managing time, setting priorities, planning and organising own
<\/div>work and that of lower classified staff and/or volunteers.
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Benefits<\/h3>Benefits:
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<\/div>● Competitive remuneration
<\/div>● Access to ongoing training and development opportunities
<\/div>● Very supportive Management Team
<\/div>● Growing Organisation
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<\/div>Expected Salary: $87,339.2 per annum plus supaanuation(exclusive)
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● Qualifications: Relevant four\-year degree with one year of relevant experience; three\-year
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degree with two years of relevant experience; associate diploma with relevant experience; or
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lesser formal qualifications with substantial years of relevant experience.
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● Experience: At least 2 years of experience in team leader or support management within the
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NDIS sector.
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● Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements
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relevant to work, and organisational programs, policies, and activities.
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● Skills: Strong communication and interpersonal skills, ability to multitask and manage
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multiple clients at once, problem\-solving and conflict resolution skills, leadership and team
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management skills, and proficiency in Microsoft Office Suite and data analysis software.
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● Specialist Expertise: Ability to provide specialist expertise or advice in their relevant
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discipline and supervise various functions within a work area or activities of a complex
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nature.
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● Time Management: Skills in managing time, setting priorities, planning and organising own
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work and that of lower classified staff and/or volunteers.
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Benefits<\/h3>
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Benefits<\/h3>Benefits:
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<\/div>● Competitive remuneration
<\/div>● Access to ongoing training and development opportunities
<\/div>● Very supportive Management Team
<\/div>● Growing Organisation
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<\/div>Expected Salary: $87,339.2 per annum plus supaanuation(exclusive)
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Benefits:
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● Competitive remuneration
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● Access to ongoing training and development opportunities
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● Very supportive Management Team
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● Growing Organisation
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Expected Salary: $87,339.2 per annum plus supaanuation(exclusive)
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