Client Relation/ Client Experience Executive -Operations

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Job Overview<\/b>
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We are seeking a proactive and client\-focused Accounts Executive \u2013 Operations<\/b> to join our Support Operations team. In this role, you will oversee end\-to\-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You\u2019ll be the primary point of contact between clients and internal departments.
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Key Responsibilities<\/b>
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1. Client Relationship Management<\/b>
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• Build and nurture strong, long\-term relationships with clients.
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• Understand client objectives, expectations, and operational needs.
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• Act as the single point of contact for all client communications.
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  2. Issue Resolution<\/b>
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  • Proactively identify and address client concerns.
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  • Work closely with clients to develop effective solutions.
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  • Escalate unresolved issues to senior management when necessary.
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    3. Troubleshooting<\/b>
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    • Investigate discrepancies and operational problems.
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    • Coordinate with the technical support team to resolve client\-reported issues.
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    • Ensure quick turnaround and follow\-ups.
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      4. Case Management<\/b>
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      • Track case progress and ensure timely delivery aligned with TAT.
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      • Provide regular updates and status reports to clients.
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      • Identify workflow gaps and implement process improvements.
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        5. Cross\-Functional Coordination<\/b>
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        • Collaborate with Operations, Tech Support, and Quality teams.
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        • Share client feedback to help enhance internal processes and service quality.
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          6. Client Reporting & Analytics<\/b>
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          • Prepare regular reports on case metrics, KPIs, and performance trends.
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          • Use data insights to identify service gaps and recommend solutions.
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            Qualifications<\/b>
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            • Bachelor's degree in Business, Communications, or a related field.
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            • 3\u20135 years of experience in account management, operations, or client servicing.
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            • Strong communication, interpersonal, and problem\-solving skills.
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            • Excellent organizational skills and attention to detail.
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            • Ability to work effectively in a fast\-paced, cross\-functional environment.
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              Interested can apply to nanda.k@telradsol.com<\/a><\/b>
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