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Point Care

Client Relationship Manager-North

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About Point\n Care:<\/span><\/span><\/b>
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\n Point Care is\n dedicated to enhancing the lives of people with disabilities,\n providing <\/span><\/span> high\-quality\n person\-centered<\/span><\/span> services and support under the\n National Disability Insurance Scheme (NDIS). <\/span><\/span>\n w<\/span><\/span> e<\/span><\/span> <\/span><\/span>\n are passionate about\n empowering our clients, fostering independence, and\n promoting<\/span><\/span> <\/span><\/span> inclusion in the\n community.<\/span><\/span> We respect our clients and our\n dedicated support staff and seek to provide a positive\n experience for every stakeholder connected with our\n organisation.<\/span><\/span>
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Position Summary:<\/span><\/span><\/b>
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\n The <\/span><\/span> Client Relationship\n Officer will be responsible for developing and managing\n relationships with clients and referrals sources in their region\n which generate leads for new client prospects in all of Point\n Care\u2019s business channels. The Client Relationship Officer will\n be the first point of contact for all referrals and leads\n generated from sales and marketing programs and will be\n responsible for working with Client Service Managers to assess\n suitability and manage prospects through to the intake stage.\n <\/span><\/span> <\/span><\/span>
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Reporting to:<\/span><\/span><\/b> <\/span><\/span>\n The Operations\n Manager<\/span><\/span> .<\/span><\/span>
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Direct Reports:<\/span><\/span><\/b>\n <\/span><\/span>\n Nil<\/span><\/span>
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Works with:<\/span><\/span><\/b> \n \n <\/span><\/span><\/b> Client Service\n Managers,<\/span><\/span> <\/span><\/span><\/b> Compliance, <\/span><\/span> Social Media\n Officer<\/span><\/span> , <\/span><\/span> and Intake.<\/span><\/span>
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Key\n Responsibilities:<\/span><\/span><\/b>
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  • \n Generate and convert leads through sales and\n marketing initiatives.<\/span><\/span>
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  • \n \n Maintain\n and build relationships with existing participants, Support\n Coordinators, Plan Managers, and Allied Health\n Professionals.<\/span><\/span>
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    \n \n Identify\n and pursue new business opportunities within the NDIS\n sector. Develop and maintain strong relationships\n with key stakeholders, \n including NDIS planners, support coordinators,\n and participants.<\/span><\/span><\/span>\n
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    \n \n \n See attachment for more details<\/b><\/span><\/span>
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    Requirements<\/h3>
      \n ∙<\/span>\n <\/span><\/span> NDIS\n sales, client relationship or business development experience is a\n pre\-requisite.
      <\/span> \n ∙<\/span>\n <\/span><\/span> Highly\n success focussed.
      <\/span> \n ∙<\/span>\n <\/span><\/span> Able to\n work autonomously and prioritise workload to achieve maximum\n efficiency.
      <\/span> ∙<\/span>\n <\/span><\/span> Must be\n able to travel throughout the region for work.
      <\/span>\n ∙<\/span>\n <\/span><\/span> Exemplary\n communication skills<\/span><\/div>
      \n . Ability to build enduring, high\-quality relationships.<\/span>
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      Benefits<\/h3>

        ∙<\/span>\n <\/span><\/span> Competitive\n remuneration<\/span>
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          ∙<\/span>\n <\/span><\/span> Motor\n vehicle and tools of the trade<\/span> <\/span>
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            ∙<\/span>\n <\/span><\/span> Sales\n incentive program<\/span>
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              ∙<\/span>\n <\/span><\/span> Access\n to ongoing training and development opportunities<\/span>
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              \n . \n Very supportive Management Team<\/span>
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