Client Service Coordinator

About the Company

Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT.

The expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, and cardiology, using state-of-the-art diagnostic and therapeutic technology to provide personalized care.

The 24/7 Emergency & Critical Care (ECC) department is fully equipped with advanced facilities and staffed by experienced veterinarians and nurses to handle any pet health emergencies.

In addition to medical and surgical services, the hospital offers care through certified hydrotherapists and rehabilitation professionals, enhancing treatment outcomes and improving the quality of life for pets and their human companions.

About the Job:
Role overview:

We are seeking enthusiastic and service-oriented Client Service Coordinators (Day Shift) to join our growing team. As the first point of contact for clients, you will play a key role in ensuring smooth communication between pet owners and our veterinary teams across all departments.

Key Responsibilities

Client Service & Patient Care

• Provide a warm, professional, and welcoming experience for clients and their pets from arrival to departure.
• Assist clients with check-in and check-out procedures efficiently and compassionately.
• Respond promptly and professionally to client enquiries regarding hospital services, appointments, and patient care.
• Provide emotional support and reassurance to clients, particularly during emergency or sensitive situations.
• Ensure clients are kept informed regarding wait times, treatment progress, and relevant updates throughout their visit.

Patient Registration & Communication

• Accurately register patients, verify client information, and process admissions for both routine and emergency cases.
• Maintain accurate and up-to-date patient records in accordance with hospital protocols.
• Liaise closely with veterinarians, nurses, and support staff to ensure smooth coordination of patient care and client communication.
• Facilitate clear and timely communication between clients and the veterinary team.

Administrative & Front Desk Operations

• Manage appointments, phone calls, emails, and general enquiries in a professional and timely manner.
• Process billing, payments, and related administrative documentation accurately.
• Maintain organized records and ensure administrative processes comply with hospital procedures.
• Uphold cleanliness, organization, and professionalism within reception and front-of-house areas.

Concierge & Client Experience

• Foster a calm, welcoming, and client-focused environment within the hospital.
• Deliver personalized service to enhance client satisfaction and loyalty.
• Support hospital events, promotions, and external outreach activities where required.
• Represent Beecroft professionally and positively in all client interactions.

Team Collaboration & Operational Support

• Work collaboratively with veterinarians, nurses, and hospital staff to ensure a seamless client and patient experience.
• Support patient intake and assist with transporting animals when necessary.
• Help manage client flow during peak periods and emergency situations to maintain service efficiency.
• Provide additional operational and administrative support as required to facilitate smooth daily hospital operations.

Requirements

• Prior experience in a medical clinic, healthcare, hospitality, or customer service environment is preferred.
• Passionate about animal welfare and committed to delivering compassionate care and exceptional client service.
• Reliable and able to perform effectively in a fast-paced and dynamic environment.
• Strong interpersonal, verbal, and written communication skills with the ability to work collaboratively within a team.

Additional Information

• Salary Range: Competitive and commensurate with experience.
• Benefits: Health insurance, employee discounts, professional development opportunities, etc.

Employment Type

• Full-time, Permanent
• Day and night shift

If you are a people-oriented individual who enjoys working in a dynamic hospital environment and making a difference for pets and their families, we encourage you to apply today.