Client Service Director

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Client Service Director in Australia, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This purpose of this Client Service Director is:

The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all the ACI solutions. These solutions will include ACI products as well as extended functionality and may include third party products or services.

The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory. Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost.

A typical day at ACI for a Client Service Director is:

• Relationship management, sales process management and requirements gathering
• Project financials and revenue forecasting
• Work collaboratively with other organizations both inside and outside ACI
• Maintain a focus on customer satisfaction and loyalty while balancing internal pressures
• Lead and motivate cross functional teams
• Anticipate growing and changing program needs and take proactive steps
• Manage a complex and ever-increasing portfolio of projects and products
• Instill a nimble, flexible and creative culture with an emphasis on customer satisfaction & loyalty Attain/exceed customer satisfaction metrics, customer engagement objectives.
• Ensure continuous clutching / collaboration with the relevant organizations to deliver unified customer experience.
• Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects.
• Understands and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor’s degree in related studies.
• Minimum 10 years of relevant experience in payment industry
• Understanding and knowledge of products/solutions currently marketed by ACI is a plus.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the Australia on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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