Client Service Supervisor

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The Client Service Supervisor (CSS) is an onsite position and does not have remote opportunities.

The Client Service Supervisor (CSS) acts as a resource in identifying and resolving client servicing issues, troubleshoots complex matters, and assists the Client Service Representatives (CSR) and Tellers with daily assigned tasks. The CSS observes and provides coaching to CSRs and Tellers to enhance the client experience and operational effectiveness and is responsible for day-to-day CSR and Teller scheduling. The CSS supports the Client Service Manager (CSM) in onboarding and training of new CSRs and Tellers. The CSS is responsible for providing a variety of paying and receiving functions for clients in person, via phone, and through the mail, ATM and Night depository, including processing deposits, withdrawals, loan payments, cashier's checks, cash advances, stop payments, and wires. The CSS is responsible for balancing each day's transactions and verifying cash totals. The CSS will assist clients promptly, courteously, efficiently, and professionally and they assist clients with bookkeeping and checking account problems. The CSS answers client questions regarding the Bank's products and services and they are responsible for actively cross selling the Bank' s products and services. The CSS might also perform other duties including signature verification, and remote deposit capture review. The CSS assists in ensuring all department duties and responsibilities are performed accurately, timely and efficiently and according to Bank policies, procedures, and regulatory guidelines. The CSS will also assist the CSM and the Regional Branch Administrator with other duties as assigned.