Client Services Operations Administrator, Senior Associate

Core Responsibilities
1. Ensure accurate and timely processing of moderately complex client account transactions.

2. May act as a key contact with external vendors to solve multi-team problems. Provides feedback on systems, operational issues and enhancements with internal colleagues. Applies knowledge of compliance, regulatory and departmental policies and procedures in developing operational solutions.
3.Identifies processing or workflow issues and trends. Assists in reviewing department performance using basic metrics and data.
4. Builds internal partner and vendor relationships, providing status updates on issues and supports projects related to investments. Builds and maintains communications channels.
5. Supports the preparation of reports regarding quality, volumes, and additional metrics. Documents effectiveness of various processes, workflows, and operations. Identifies enhancements to remain compliant with regulatory changes.
6. Supports assigned operational processes, building understanding of regulatory and operational control implications and impact to external clients. Ensures compliance of processes, procedures, and quality standards.
7. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of two years related work experience. Operations experience preferred.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.