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Veremark

Client Services Specialist (India) - Contract

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General Description:
The Client Services Specialist will be responsible for proactively managing an assigned set of
top tier (tier 0 and tier 1) clients to ensure that no more than 5% of the cases age beyond 45
days and act as a strategic partner to their business. This role requires efficiently managing any
assigned client inquiries and requests for expedited services, providing high-touch, premium
support and ensuring timely completion of candidate onboarding to meet client deadlines.


Key Responsibilities:

  • Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client
  • support.
  • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service.
  • Proactively manage candidate start dates to guarantee timely onboarding.
  • Host regular calls with clients to review the status of open checks and address any
  • concerns or questions.
  • Conduct monthly audits on a minimum of 2% of cases to identify process errors,
  • documenting findings in reports for the Head of Service Delivery.
  • Provide insights and support to the Account Management team for all Quarterly
  • Business Reviews (QBR) or reporting associated with T0 and T1 accounts.
  • Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels

We’re ideally looking for:

  • Experience in building relationship with B2B clients
  • Ability to think long-term and strategically
  • Good problem solving skills
  • Able to prioritise
  • Knowledge within the background screening industry is a plus

We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.