Client Servicing Manager

Responsibilities:

• Customer Communication: Regularly manage communication with customers to maintain strong and long-lasting business relationships.
• Quotation Management: Decide on quotes in line with company pricing policies, accept customer orders, and apply discounts as needed.
• Projects Management and Coordination: Oversee the project progress, coordinate and ensure completion on time.
• Customer Engagement: Provide a positive customer service experience by timely response and successful delivery of services according to customer’s needs and objectives
• Internal Communication: Facilitate communication between customers and internal teams.
• Support and Satisfaction: Provide essential support to enhance customer satisfaction, focusing on process improvements and goal achievements.
• Management Communication: Share insights with the management team regarding sales, business development, pricing, technology solutions, and competitor activity to support strategic planning.
• Business Development: Grow the existing accounts by developing new business and assist in the preparation of sales presentations and marketing materials for pitching projects.
• Others: Perform any other duties as assigned

Requirements:

•Tertiary qualification in Marketing related

•Excellent communications skill and creative

•Able to communicate and write in English & Chinese

•Willing to learn

•Strong sense of ownership and commitment in assigned tasks

•Proficient in Microsoft Excel, Word and PowerPoint

•Knowledge of Marketing and Social Media is a plus

• Able to work independently and demonstrate good teamwork