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Ebizon

Client Success Manager – Digital Marketing

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Client Success Manager | Noida | 7+ Years

Role Overview

We are looking for an experienced Client Success Manager with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.

Key Responsibilities

  • Act as the primary point of contact for key clients and manage end-to-end relationships

  • Understand client business goals and translate them into effective digital marketing strategies

  • Collaborate with internal teams to ensure timely and high-quality campaign delivery

  • Drive account growth through upselling and cross-selling opportunities

  • Monitor campaign performance and share insights, reports, and optimization recommendations

  • Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)

  • Ensure high levels of client satisfaction, retention, and long-term engagement

Required Skills & Experience

  • 8+ years of experience in Digital Marketing or Client Servicing roles

  • Strong preference for candidates with agency experience managing multiple clients

  • Experience handling US and/or UK clients, including communication, reporting, and strategy discussions

  • Strong understanding of digital marketing fundamentals and campaign performance metrics

  • Excellent communication, presentation, and stakeholder management skills

  • Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

  • Basic understanding of SEO and organic growth strategies (added advantage)

  • Experience with performance marketing, analytics tools, and marketing platforms

  • Exposure to global brands or international campaigns

What We Expect

  • Strong client retention and satisfaction

  • Growth in account revenue and engagement

  • Smooth execution of digital marketing deliverables across teams

  • Proactive client communication and relationship building