Client Success Manager (SUD – Revenue Cycle Management)

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

Job Description

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

RESPONSIBILITIES:

• Act as the primary point of contact for SUD/behavioral health clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in SUD billing, payer requirements, and compliance
• Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within SUD RCM workflows
• Support business development by providing insights on client needs and market trends
• Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
• Travel as required based on client and business needs

IDEAL SKILLS WE ARE SEEKING:

• Strong expertise in SUD / Behavioral Health RCM processes
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized

REQUIRED QUALIFICATION

• Bachelor’s degree in a related field or equivalent experience
• 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
• Strong knowledge of SUD billing, coding, payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with US healthcare providers and payer systems