HFM is an internationally acclaimed multi\-asset broker, delivering cutting\-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent <\/b><\/span>(24/7 Shift Rotation)<\/b> <\/span>to join our team!<\/span><\/span><\/span><\/span>
<\/p>This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30\-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.<\/span><\/span><\/b>
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Your role at HFM:<\/span><\/span><\/span><\/b> <\/span><\/span><\/span>
<\/p>- Respond to client inquiries \u2013 handle incoming calls, emails and chat\nmessages in a timely and professional manner.<\/span><\/span><\/span>
<\/li>- Provide prompt and accurate responses to client inquiries regarding\nproducts, services and technical support.<\/span><\/span><\/span>
<\/li>- Provide\nproduct information and assistance \- educate clients on the features, benefits,\npromotions, and usage of products and services.<\/span><\/span><\/span>
<\/li>- Offer\nguidance and troubleshoot support to assist clients.<\/span><\/span><\/span>
<\/li>- Collaborate\nwith cross\-functional teams to address clients\u2019 needs and resolve complex\nissues.<\/span><\/span><\/span>
<\/li>- Escalate\ncomplex or unresolved issues to the appropriate person or Manager.<\/span><\/span><\/span>
<\/li>- Identify\nareas for improvement and share suggestions and feedback with the team.<\/span><\/span><\/span>
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Requirements<\/h3>- Must be able to work 24/7 shifts on rotation including occasional\nweekends.<\/span><\/span><\/span><\/span>
<\/span><\/li>- University Degree or relevant working experience (customer support or\nHORECA roles).<\/span><\/span><\/span><\/span>
<\/li>- Native or near\-native proficiency\nin English. Any additional language will be considered\nan advantage.<\/span><\/span><\/span><\/span>
<\/li>- Basic Computer skills.<\/span><\/span><\/span><\/span>
<\/li>- Demonstrated ability to excel in fast\-paced environments, effectively\nmanaging multiple tasks simultaneously while maintaining a high level of\nprecision and composure under pressure.<\/span><\/span><\/span><\/span>
<\/li><\/ul>Applicants must be eligible or have legal authorisation to work in the country where the position is based. <\/b><\/span>
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Benefits<\/h3>- Hybrid Work Model<\/span><\/span> <\/span><\/span><\/span><\/b>(2 days working from home)<\/span><\/span><\/span><\/span>
<\/li>- Monthly Wolt Vouchers<\/span><\/span><\/b><\/span>
<\/li>- Comprehensive Health & Life Insurance<\/span><\/span><\/b><\/span>
<\/li>- Provident Fund<\/span><\/span> <\/span><\/span><\/span><\/b>(Upon completion of the trial period)<\/span><\/span><\/span>
<\/li>- Summer Short Fridays<\/span><\/span><\/b> <\/span><\/span><\/span>(August)<\/span><\/span><\/span>
<\/li>- Additional Paid Annual Leav<\/span><\/span><\/b>e (up to 30 days, based on years of service)<\/span><\/span><\/span>
<\/li>- Birthday Leave<\/span><\/span><\/b><\/span>
<\/li>- Training & Education Allowance<\/span><\/span><\/b><\/span>
<\/li>- Udemy Business access<\/span><\/span><\/b><\/span>
<\/li>- Gym Membership<\/span><\/span><\/b><\/span>
<\/li>- Referral Bonus Program<\/span><\/span><\/b><\/span>
<\/li><\/ul>Additional Support<\/span><\/span><\/span>
<\/span><\/span><\/div>- Visa Sponsorship and Relocation Assistance<\/span><\/span><\/b><\/span><\/span>
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All applications will be handled with the strictest confidentiality.<\/span><\/i>\u200b<\/span><\/span><\/b><\/span><\/span>
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