FreeHire

expressgroup

Client Support Representative (Bilingual)

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NATURE AND SCOPE OF JOB

The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.


DESCRIPTION OF DUTIES

  • Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
  • Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
  • Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
  • Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
  • Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
  • Adheres to, achieves, and maintains support levels and standards in all interactions.
  • Handles complex customer service and support issues and escalates as necessary.
  • Handles all candidate inquiries.
  • Other duties as required.


MINIMUM QUALIFICATION REQUIREMENTS:

  • Fluent in Spanish & English.
  • 5 successful passes or more at CSEC or equivalent.
  • Qualification in Customer service will be an asset.
  • 1-2 years of experience in a similar role.


SKILLS:

  • Communication
  • Critical Thinking
  • Problem Solving
  • Attention to Detail