Client Support Specialist
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Coordinate & Communicate: Act as a primary point of contact for client inquiries via email and phone. You’ll handle professional correspondence with speed and clarity.
Oversee Account Intake: Manage daily intake processes, including running new business scrubs and executing strict data validation to ensure account accuracy.
Maintain Data Integrity: Handle precise file operations, including the retrieval, scanning, printing, and importing/exporting of critical data, while keeping our CRM and internal tracking systems up to date.
Empower Collections: Support front-line collection staff by handling settlement offers, relaying account instructions, and logging accurate account notations.
Administrative & Compliance Support: Prepare routine deliverables like status updates and audit reports. Follow both written and verbal directions to support cross-department initiatives and maintain strict adherence to FDCPA and other industry regulations.
Manage Workflow & Ad-Hoc Projects: Multi-task under pressure to ensure deadlines are met. Assist the Client Services Manager with ad-hoc internal projects, support the onboarding of new clients, and assist with basic skip-tracing activities using standard operating procedures.
Who You Are:
A Precision-Oriented Professional: You follow instructions precisely and take pride in catching the small details before a report hits a client's desk.
A Skilled Communicator: Your communication is professional, polished, and clear.
A Multitasking Pro: You can easily pivot between data entry, phone calls, and documentation without losing your focus.
Quick to Learn: You’re comfortable with computers. You’re always ready to participate in training to learn new software, systems, or process rollouts.
A Reliable Teammate: You understand that your role is critical to cross-team success and you show up ready to support the mission every day.
What You Bring (Qualifications):
Experience: 1–3 years of administrative or client/customer service experience.
Industry Knowledge: Experience in collections, fintech, or financial services is highly beneficial but not required (we will train you on the industry and FDCPA compliance).
Skills: Strong organizational habits, excellent verbal/written communication, and the ability to maintain consistency under pressure.
Tech Power: High proficiency with Microsoft Office or Google Workspace (especially spreadsheets). Familiarity with CRM tools is a major plus.
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations, & Physical Requirements
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.