Clinic Coordinator

Position Summary

The Clinic Coordinator is a key role in creating a welcoming experience to the community we serve at our clinics. Whether it is greeting guests, registering and scheduling patients, or completing confirmation calls, the Clinic Coordinator sets the tone for our patient experience. This position requires working cooperatively and collaboratively with other team members to provide an excellent patient experience.

Responsibilities

An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Create a welcoming experience for all patients entering the building.
• Maintain confidentiality of all patient information in alignment with HIPAA regulations.
• Register new patients and assist them in completing registration forms.
• Obtain and enter accurate demographic information into organization’s EHR.
• Verify insurance and provide information regarding MCC’s discount program.
• Collect, record payments and discuss financial arrangements with patients.
• Schedule appointments using MCC’s scheduling protocols
• Act as a liaison for the patients and the organization by directing calls appropriately and using sound judgement in handling calls, especially with upset patients.
• Understand and implement basic de-escalation techniques
• Understand when to escalate interactions to a supervisor.
• Answer phones, screen patients, and respond to phone messages
• Make outbound calls to reschedule appointments, respond to provider, clinical staff requests to call patients
• Maintains reception and front desk areas to ensure they are clean, presentable, and inviting.
• Performs other related duties as assigned.

Who We Are

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

Qualifications

• High school diploma or equivalent required
• General office skills required, including how to use typical office equipment, such as telephones, computers, fax machines and scanners
• Bilingual Spanish/English or other fluencies preferred
• Previous experience in customer service or health care setting preferred
• Experience in EMR or data entry preferred

Knowledge, Skills, and Abilities

• Good understanding of basic mathematics
• Skilled in problem-solving, prioritization, and decision making
• Excellent organization and time management skills
• Ability to work with and communicate effectively with a diverse group of people and cultures
• Possess a desire and ability to learn and apply knowledge to new scenarios and situations
• Participates in developing and monitoring performance improvement activities
• Ability to collaborate and work cooperatively with others
• Ability to respond in a professional and timely manner to requests
• Ability to respond professionally to stressful situations, and deescalate when necessary

Work Environment and Physical Demands

This job operates in a healthcare setting. This role may occasionally come into contact with patients who may have contagious illnesses. This position is very active and requires standing, and/or walking, bending, kneeling, and stooping. The employee may need to lift and/or move items over 20 pounds.