Clinic Manager

Clinic Manager

This role reports to the Operations Manager. We have openings across the west, south and east.

Job Description

• Able to perform all duties of a Clinic Assistant
• Ensure the timely reporting of all clinic staff Serve as a point of escalation and catch all for clinic staff on shift
• Perform a supervisory role during the shift and always ensure service excellence.
• Ensure consistency and follow through of workflow/processes and protocol
• Training of new staff
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Assist with the rostering of clinic assistants
• Tallying of vendor invoices (laboratory, radiology, medication, consumables)
• Tallying of claims and answering to claims queries from government / corporate partners
• Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic
• Address and resolve inquiries, complaints, disputes with patients with professionalism
• Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team.
• Ensure that clinic is always compliant with regulatory requirements
• Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants
• Participate in audit and licensing needs of the clinic
• Participate in periodic stock take
• Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes
• Participate in hiring of clinic assistants
• Other duties assigned by operations team
• Proactive process improvements
• Manage staff timesheet and leave for payroll system

Requirements

• Patient first and service first attitude
• Able to work shifts and on weekends and evenings
• Cross deployment to other clinics on an as-needed basis
• Attention to detail, ability to work in a fast-paced environment
• Relevant experience in hospitality or healthcare industry is preferred
• Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.